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Providing the best customer service and experience is your ultimate goal, whether in a product-based or service-based industry. But who will help you provide the best customer service? Well, they are your biggest assets, your employees. But, if your employees are disengaged, do you think they will deliver the best results in terms of productivity and performance? Ultimately employee performance directly impacts the customer experience. Hence, engaged employees deliver enhanced customer service.
Organizations around the world are constantly innovating to meet evolving performance standards. They invest tons of money in acquiring resources and recruiting the best talents, but they often miss out on one key point. That pivotal point is teamwork and taking measures to improve it by creating team-building activities.
Working as a team is the only way to attain success amidst the crowd in today's globalized world. Almost everyone is now in a rat race to grab the top spot, but achieving this is next to impossible with individual efforts.
It is our pleasure to have Mind Architect Mr. Shashi Kalyanpur who is a writer, speaker, thought leader, and mental health coach. He works with several world-class entertainers, professional athletes, CEO and global organizations, with the sole motive of enabling them to handle emotional and mental states with ease. His YouTube channel named Shashi Kalyanpur gives the best content on emotional and mental toughness. In this podcast, he talks about how employees working from home can take care of their mental health.
One of the top organizational priorities is recognizing the employee skill problem, which significantly impacts the work that L&D leaders undertake and the solutions they generate. We frequently observe executive leaders looking for information on how they can identify, analyze, and evaluate talents to ensure they can employ, upskill, and reskill them— to create the type of company and culture they desire.
In this episode of the Vantage Influencers Podcast, Steven Rothberg, the Founder and Chief Visionary Officer at College Recruiter, will finally answer all our questions!
From the Great Resignation to a new trending buzzword, Quiet Quitting has swept the internet and workplaces by storm this year and is now urging leaders to take action. To understand more about the hype and how to ultimately overcome it, listen to this exclusive episode of the Vantage Influencers podcast. Our guest for this conversation is Ojaswini Sapatnekar, the Head of People Strategy at Intangles Lab Pvt. Ltd.
When we talk about the 3H framework, we generally relate to the head, the heart, and the hands- the three areas where human change takes place. But our guest today has something more to talk about 3H, going beyond head, heart, and hand. And talking about the corporate world, combining this newly propounded 3H is the secret to a productive, successful company. So, what are these 3Hs?
Let's know about it from Gauri Das, an HR expert, and TEDx speaker with innate support for women empowerment.
Subtle or blatant discrimination can be seen everywhere in our day-to-day lives. The workplace is no exception. However, many leaders choose to believe that discrimination in the workplace doesn't exist.
Discrimination can be in the little acts themselves. Sometimes, the leader of an organization can remain oblivious to the judgment that an employee might face from his colleagues, superiors, or manager.
Diversity hiring is the first step toward building a more inclusive and diverse workplace culture.
Anyone not living under a rock knows the importance of diversity and inclusion in every aspect of our lives. The same extends to our workplaces too.
To simply define diversity hiring is when companies design a hiring process that provides an equal opportunity for candidates of diverse sexual orientation, gender, race, and other minority groups to participate in the interview process and get recruited. Overall, diversity hiring improves company culture.
Hiring the right talent is difficult but retaining them is another challenge. Often HRs and leaders spend a lot of time and money finding the right talent and engaging them on the job. Also, attracting diverse talent is not easy.
In this episode, we talk about how to win the talent battle by maximizing people's potential. And to enlighten us on this topic, we have Preeta Saxena- HR Director at Teachmint Technologies Pvt Ltd, Bangalore.
Over the last couple of decades, the business partner concept has dramatically evolved from roles and outcomes to a logic of how HR delivers value. Business partners have more opportunities than ever to impact business success. Especially during the pandemic and post-pandemic world, we have seen immense opportunities and various ways businesses and HR functions are evolving to meet employee needs uniquely.
In today's episode, we shall know what the key tenants of business partnering are and how this has evolved over a period of time. Let's get started.
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