In this episode of AW360, we sit down with Verena Papik, Chief Emotion Officer of Talkalytics, to explore how voice is transforming the way brands understand their audiences. Verena—whose career spans from Musical.ly and TikTok to launching a voice-first insights platform—shares why the human voice is the most revealing emotional signal, why “social asking” matters more than “social listening,” and how emotionally intelligent AI is reshaping marketing strategy.

From stories about her Alpine roots to real-world brand case studies, Verena explains how Talkalytics captures raw, unguarded feedback and turns it into insights that drive trust, loyalty, and growth. Plus, she looks ahead to a future where adaptive narratives, emotional dashboards, and real-time sentiment will redefine the customer experience.