I recently spoke at, and facilitated, a webinar with Ilan Avner of AudioCodes discussing how to integrate voice assistants into call centres. This is the audio from that webinar. First, there's a presentation from me sharing some insights on the value voice assistants can bring and pointers for implementing. Then, Ilan shares the Voice AI Connect product and how you can use it to integrate any voice assistant, from any technology framework, into any call centre. 

You can watch the whole thing here: https://bit.ly/3wN0Wgu

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One thing is for sure; conversational AI systems are a challenge to test and maintain. Yet, without robust testing, there's no way of guaranteeing quality. And high quality interactions are all that matter. Without assuring the quality of your assistant, it won't achieve the results you hope it will, rendering your whole strategy pointless.

To share the importance of quality assurance, and to walk you through the core steps and activities in your QA pipeline, we're joined by Christoph Börner, CEO, Botium.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

Visit https://www.botium.ai/

Register for 'The irony of big tech: why your speech recognition is probably a load of tosh': https://vux.la/3ySe8n8

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Cobus Greyling led Vodacom's Tobi implementation in South Africa, and is a well-known entity in the conversational AI space. His consistent analysis of leading conversational AI platforms on Medium is a must read for anyone serious about CAI. After leaving Vodacom and having the public speaking shackles released, Cobus joins me to share his take on how to make conversational AI work for large enterprises. 

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

Visit https://cobusgreyling.medium.com

Register for 'The irony of big tech: why your speech recognition is probably a load of tosh': https://vux.la/3ySe8n8

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Learn how one of the world's largest global banks is using conversational AI in its call centre to improve customer experience. Andy Kingston, Head of UK Customer Service Strategy and Transformation at HSBC, joins us to share key insights and learnings from HSBC's journey with conversational AI.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

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Just how much of your data is being processed by AI systems? And to what end? Most of us don't have a clue what's happening to the data we share with businesses on a day to day basis. We don't even know what data is being captured in the first place. Throw AI assistants into the mix and we're even more lost than we were. 

With algorithms making decisions and AI assistants mediating our interactions, understanding what data is being captured, how it's stored and used is crucial if we're ever going to fully trust AI services and the companies that run them. Yet most companies are way behind here. Most have big blind spots. 

Joining us to shed light on this and reveal these blind spots is Patricia Thaine, CEO, Private AI.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

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AMRO Bank is the market-leading bank in The Netherlands, and Jeroen Das is leading the conversational automation charge. We chat with Jeroen about use cases, channels, business drivers and outcomes, as well as tips and tricks for scaling your conversational AI from nothing to over 1.5 million conversations per year.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

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Brad Cleveland is an author, speaker, and consultant known globally for his expertise in customer strategy and management. He joins us on VUX World to share his perspectives on the current customer experience challenges faced by enterprises and how AI technologies are lending a hand in helping.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

Contact Center Management on Fast Forward

https://www.amazon.co.uk/Contact-Center-Management-Fast-Forward/dp/0985461136/ref=asc_df_0985461136/?tag=googshopuk-21&linkCode=df0&hvadid=375380075215&hvpos=&hvnetw=g&hvrand=11156800645384276776&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006766&hvtargid=pla-817016422457&psc=1&th=1&psc=1&tag=&ref=&adgrpid=79766932074&hvpone=&hvptwo=&hvadid=375380075215&hvpos=&hvnetw=g&hvrand=11156800645384276776&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006766&hvtargid=pla-817016422457 

Customer Experience Leadership

https://www.amazon.co.uk/Leading-Customer-Experience-Deliver-Outstanding/dp/1789666872 

10 components of a customer success strategy

https://www.bradcleveland.com/10-components-of-a-customer-access-strategy/ 

Customer access strategy worksheet

https://brad-cleveland-public.s3.amazonaws.com/2021/07/Customer-Access-Strategy-Worksheet-website.pdf

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Marks and Spencer, one of the UK's leading retailers, has been using conversational AI across the web and contact centre for some years. Steven Siddall, Contact Systems Lead at Marks and Spencer, joins us to share the M&S journey.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

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Homeserve is one of UK’s leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring the use of Google DialogFlow for customer service automation. Phil Jordan, Head of Contact Channel Automation and Self Service, joins us to share the successes and lessons learned.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

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Instacart is the world’s largest online grocery service. Ayesha Saleem is the Conversation Design Manager and joins us to share how Instacart is using conversational AI, the team and resources involved, the results they’ve achieved and best practice tips for designing and implementing conversational AI solutions.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

Hosted on Acast. See acast.com/privacy for more information.