VUX World

Ahmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers.

Ahmed joins me to share the opportunities and challenges with implementing large language models in voice AI systems such as call centres and voice assistants.

Presented by Tidio

Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.

Save 20% on your subscription with the promo code VUX.

Find out more about Tidio (use the link https://www.tidio.com/partners/vux/)

Check out https://witlingo.com/

Ahmeds book - Elements of voice first style https://www.amazon.co.uk/Elements-Voice-First-Style-Practical/dp/1098119592

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Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes to get AI automation right.

Presented by Tidio

Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.

Save 20% on your subscription with the promo code VUX.

Find out more about Tidio (use the link https://www.tidio.com/partners/vux/)

Visit https://nlx.ai/

Buy tickets now for our Unparsed event, get 50% off early bird tickets by using the promo code VUXWORLD or visit the Unparsed website and proceed to the checkout https://unparsedconf.com/

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Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy!

Presented by Tidio

Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.

Save 20% on your subscription with the promo code VUX.

Find out more about Tidio (use the link https://www.tidio.com/partners/vux/)

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

What happens when you interview ChatGPT? Things get strange quickly.

There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing!

The problem is that it occasionally says blatantly untrue things, and sometimes those are dangerous (such as when it claims it can give medical advice). The onus is on the user to decide whether ChatGPT is telling the truth or not, which could be very dangerous when a company repackages ChatGPT and presents it as their branded expert.

I wanted to interview ChatGPT as if it was a regular guest on the show. As this is a video, I gave ChatGPT a voice to reflect its true persona - the sound of the crowd.

There’s no sound design on my voice though - I just had a regular winter cold!

Have a listen!

01:58 Is it ok if I interview you?

02:19 Have you heard of VUX World?

04:15 Conversations2 is not a CXD company!

06:14 What should i call you?

06:41 Please introduce yourself?

08:18 Can you provide short answers?

08:29 What's the best thing you've been asked?

09:51 What was the most significant tech event in the past 3 years?

10:36 Why did you focus on ai?

11:46 Open AI has motivations and interests!

14:19 Was your response generated now or was it pre-prepared?

15:57 What's the difference between a machine and a human conversation?

20:06 You can now give longer answers

20:39 Do you realise your famous?

22:44 What are those specific tasks you perform?

23:56 What's the best way to use ChatGPT?

28:00 How should we structure prompts?

35:28 How can we use ChatGPT in convo ai?

39:28 Is it safe to use ChatGPT for medical advice?

41:26 You're contradictory!

44:51 Specify what you mean by a 'non-medical professional'

50:31 How should people act on your advice?

Hosted on Acast. See acast.com/privacy for more information.

What happens when you interview ChatGPT? Things get strange quickly.

There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing!

The problem is that it occasionally says blatantly untrue things, and sometimes those are dangerous (such as when it claims it can give medical advice). The onus is on the user to decide whether ChatGPT is telling the truth or not, which could be very dangerous when a company repackages ChatGPT and presents it as their branded expert.

I wanted to interview ChatGPT as if it was a regular guest on the show. As this is a video, I gave ChatGPT a voice to reflect its true persona - the sound of the crowd.

There’s no sound design on my voice though - I just had a regular winter cold!

Have a listen!

01:58 Is it ok if I interview you?

02:19 Have you heard of VUX World?

04:15 Conversations2 is not a CXD company!

06:14 What should i call you?

06:41 Please introduce yourself?

08:18 Can you provide short answers?

08:29 What's the best thing you've been asked?

09:51 What was the most significant tech event in the past 3 years?

10:36 Why did you focus on ai?

11:46 Open AI has motivations and interests!

14:19 Was your response generated now or was it pre-prepared?

15:57 What's the difference between a machine and a human conversation?

20:06 You can now give longer answers

20:39 Do you realise your famous?

22:44 What are those specific tasks you perform?

23:56 What's the best way to use ChatGPT?

28:00 How should we structure prompts?

35:28 How can we use ChatGPT in convo ai?

39:28 Is it safe to use ChatGPT for medical advice?

41:26 You're contradictory!

44:51 Specify what you mean by a 'non-medical professional'

50:31 How should people act on your advice?

Hosted on Acast. See acast.com/privacy for more information.

Sometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first.

Join us in this conversation to learn why this decision was made, what was involved in pivoting like this, what the current solution looks like and why it's different.

Hosted on Acast. See acast.com/privacy for more information.

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses.

Joining me to walk through how this technology works, and the impact its having in the financial services industry, is Behavioral Signals CEO, Rana Gujral, and Anu Sachdeva, Global Sales Leader at Genpact.

Hosted on Acast. See acast.com/privacy for more information.

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses.

Joining me to walk through how this technology works, and the impact its having in the financial services industry, is Behavioral Signals CEO, Rana Gujral, and Anu Sachdeva, Global Sales Leader at Genpact.

Hosted on Acast. See acast.com/privacy for more information.