Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behind the expectations of the conversational AI industry and technology analysts. Although purchases through voice assistant platforms like Amazon Alexa and Google assistant are increasing marginally year-on-year, we're not seeing the kind of explosion that we might have expected back in 2017.

How about if you were to deploy an AI agent in the CallCenter to make outbound sales calls or receive inbound sales calls? How effective would that be? Adoption is backed into the channel, expectations are already understood and saw the potential is seemingly endless.

We are joined by Brian Pollock Pollock CEO of a new start-up, vocoder, which is seeking to revolutionise sales in the CallCenter. We will speak to Brian about use cases, the trends he is seeing in the conversational commerce space, and how organisations can utilise and benefit from AI managed sales.

**Presented by Deepgram and Symbl.ai**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

00:00 Intro and shout out to Deepgram and Symbl.ai

Sign up to 'The end of "Can you repeat that?"' webinar: https://vux.world/the-end-of-can-you-repeat-that/

03:24 Welcome Brian

08:08 Call centre challenges and automation goals

11:40 AI is more than cost saving

16:10 Feeling more comfortable talking to bots

17:50 Outbound dialling AI use cases

21:50 Key qualities for stand out customer experience

24:20 End to end Ai processes

28:00 AI leads to new business requirements

33:27 Data analysis and insights

39:30 Making data-based AI solutions

41:40 Vocodia technology pipeline

50:00 Importance of speed and how to mask API delays

56:40 Next steps for AI technology

58:08 Outro

Find out more about Vocodia: https://vocodia.com

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Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the current voice technology landscape, who's using it, for what, where the value is, and the latest progress on AI ethics.

Deepgram startup program: https://deepgram.com/startup-program/

State of Voice Technology report: https://deepgram.com/state-of-voice-technology-2022/

**Presented by Deepgram and Symbl.ai**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

00:00 Intro and presenting Deepgram and Symbl.ai

02:30 The end of 'Can you repeat that'... Learn more: https://vux.world/the-end-of-can-you-repeat-that/

04:25 Developments in speech recognition

07:46 B2B vs B2C speech recognition adoption

11:20 Example of AI-first products

14:33 AI products for accessibility

15:36 Outstanding ASR challenges

22:40 On device speech recognition

26:53 The intelligence revolution

34:30 Side effects of technology revolutions

37:00 Real time translations

41:50 Outro

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Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech.

CEO, Alex Serdiuk, joins us to share more.

The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too.

Donate here

Learn more at https://respeecher.com

**Presented by Deepgram and Symbl.ai**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

Running order:

00:00 Intro and presenting Deepgram and Symbl.ai

04:05 Welcome Alex and closing the Ukraine airspace

08:40 About Respeecher

12:40 Sourcing voices

14:10 Nixon and winning an Emmy

17:37 Process of creating speech to speech

25:34 Limitations of TTS for long for audio

29:00 The future of voice acting

34:25 Voice marketplace

38:00 Pricing of speech to speech voices

42:00 How to achieve higher quality voices

43:30 Accessibility

48:50 Endless use cases

51:00 Ethics

55:54 Outro and more information

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Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer's life easier? How has the role of conversation design evolved over the years and what’s going to change or remain in future? Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the future of conversation design.

Learn more at https://voxable.io

**Presented by Deepgram and Symbl.ai**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

Hosted on Acast. See acast.com/privacy for more information.

Disruptel really is building the future of voice assistants. Imagine being able to ask your TV things like "How tall is the guy on the left?" and get an answer. Or ask "What's that jacket James Bond is wearing?" and be able to buy the exact same jacket right there and then from your sofa.

Well, that's what Disruptel is building. Voice assistants that can see, sell and much more.

Advised by the legendary creator of Apple Siri and Samsung Bixby, Adam Cheyer, the potential of Disruptel is, well, disruptive... And huge.

We're joined by CEO Alex Quinn to hear about the vision for Disruptel, the use cases it enables and the future of voice assistants that can see.

Learn more at https://disruptel.com

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

Hosted on Acast. See acast.com/privacy for more information.

LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers.

Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.

00:00 Intro, presenting Deepgram and Symbl.ai

02:35 Introducing Shawn Edmunds

05:00 Nokia, Nuance and exposure to AI

08:00 AI hype vs belief

10:15 Bad IVR experiences

13:40 Lumenvox

15:30 2013 vs today

19:20 Lumenvox capabilities

25:20 Top drawer use cases

29:20 Enterprise AI migration

31:10 Will switching AI services be common?

38:20 Partnerships

41:30 Implementing AI solutions

44:35 Scaling an AI tech company

46:30 Under-utilised AI capabilities

49:50 Who's responsible for innovation?

55:10 Companies are just a big bunch of partners

58:40 Links and resources

Presented by Deepgram and Symbl.ai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

Hosted on Acast. See acast.com/privacy for more information.

DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.

Presented by Deepgram and Symbl.ai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

00:00 Intro and presenting Deepgram and Symbl.ai

03:29 Welcome Bobby Bryant, CEO and co-founder, DOSS

08:10 Riding the Apple Siri wave

09:30 What is DOSS?

11:44 Standalone service vs interface layer

13:48 Going to production

18:00 Understanding user needs

20:15 Data or die

22:40 Value prop: VUI or data?

27:00 Enabling disruptive business models

31:50 Where the money flows

34:00 Real estate markets

36:00 Disrupting the real estate industry

42:44 Protecting user information and privacy

46:45 Technology ready, user adoption lacking

47:35 Beginning on IBM Watson

53:30 Transitional moments, Simon Sinek's why...

56:50 Wrapping up

AskDOSS.com

Follow DOSS on Twitter and connect on LinkedIn

Connect with Bobby on LinkedIn

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Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.

00:00 Howdy, Super Bowl

01:16 The magic of voice

06:55 Limitations and potential of voice and smart TVs

13:13 Why hasn't Alexa got better faster?

17:00 Alexa: verticalising vs ecosystems

20:35 Charter's first class phone service

28:00 Moving from reacting to proactive CX

31:38 Technology and consistency

34:30 DeepMind's AlphaCode: computers that can code

37:40 AI to enhance developer productivity

41:20 Productivity vs the creation of crap

41:55 Will problems ever be absolutely solved?

45:30 Gartner's Magic Quadrant and its role

51:07 Sign off

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There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges and what role does technology play? We're joined by Anand Janefalkar, Founder & CEO at UJET, to explore the 2022 contact centre trends and how businesses can overcome these challenges to prosper.

Checkout ujet

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

• Deepgram website
• Deepgram on LinkedIn
• Deepgram on Twitter

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.

• Visit Symbl.ai
• Symbl.ai LinkedIn
• Symbl.ai on Twitter
• Symbl.ai on Facebook 
• Symbl.ai on Instagram

Hosted on Acast. See acast.com/privacy for more information.

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.

You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.

Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.

And, crucially, how to do it properly.

Visit Cognigy.com

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

• Deepgram website
• Deepgram on LinkedIn
• Deepgram on Twitter

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.

• Visit Symbl.ai
• Symbl.ai LinkedIn
• Symbl.ai on Twitter
• Symbl.ai on Facebook 
• Symbl.ai on Instagram

Hosted on Acast. See acast.com/privacy for more information.