The return of the one and only Justin McWilliams! I was looking forward to all that we planned to talk about and was not disappointed! The first due engine, the priority of the first line, reports of victims. Helmet cams: editing, posting & commenting. Textbooks! Social Media vs. phone call vs. face to face. Lessons from instructing, the impact of decision makers in your organization, and of course the caveat always holds... the audience is who actually determines the rabbit holes that we deep dive into!