The Big Themes:
• IBM support is a differentiator: Upstart cloud vendors are in an IaaS arms race. Legacy enterprise IT clients have been with IBM clients for 50+ years.
• Board of duty of care: The board’s overarching mandate is to protect shareholders over the long term. Boards have two main fiduciary duties: Loyalty and care.
• Cybersecurity and obsolescence risk: What is the age of IT components vs. current – years matter less than generations.
• The right CIO: The CEO gets the CIO they settle for. And CEOs should lobby for QTE—qualified technology expert—on the board.

The Big Quotes:
“We can't get people. We can't get stuff. We can't get network capabilities added because everybody's out of everything.”

“We are now 20 months into a pandemic where we sent the office workers home. Microsoft just the other day said, ‘We're not coming back for a while.’ “

“So you can be a higher margin, higher stickiness, higher customer satisfaction in a company and survive for the long run.”

This episode is brought to you by BMC Software.

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