In this episode of Marketing Ink, host Allie Bloyd welcomes operations expert Jhana Li to uncover the hidden keys to building a scalable and efficient business.

From her early journey as a COO for startups to founding her own company, Jhana reveals the operational strategies that help entrepreneurs plug the leaks in their businesses and reclaim their time and profits.

What Does Jhana Share?

The Role of Operations: Jhana explains how operations act as the glue that holds a business together, fixing inefficiencies and retaining resources.

Recognizing Operational Gaps: Learn why visionary founders often overlook operational cracks and how audits can reveal the problems draining time, money, and energy.

When to Hire an Operator: Discover the revenue milestones and signs that indicate it’s time to bring in an operator, and how to find the right fit for your business.

Building a Scalable Team: Jhana outlines the transformation from generalist teams ("Swiss Army knives") to specialized experts ("scalpels") for long-term success.

Onboarding for Success: Gain insight into how structured onboarding can triple employee retention and boost productivity by 72%.

Connect with Jhana Li:

Follow Jhana on Instagram for operational insights: @thejonnalee Learn how her company helps businesses scale: spyglassops.com

Connect with Allie:

Explore Allie’s mentorship programs at alliebloyd.com/marketing-mentorship Get actionable strategies to grow your business at alliebloyd.com

Dive into this episode for practical advice on how to systemize your business, free up your time, and unlock sustainable growth.