Join DrGandalf and the team from Doctaly as they share how you can use WhatsApp safely to communicate with patients and make the flow work for your practice

 Improving Patient Engagement Through WhatsApp with ChatDoc - An Innovative Approach to Primary Care


00:00 WhatsApp your GP

00:05 Patients can use WhatsApp to engage with their GP

02:06 ChatDoc transformed from remote monitoring to a patient-friendly platform

06:14 Patients can WhatsApp their GP with ChatDoc

08:07 Balancing gathering useful information while not asking too many questions

12:24 Utilizing a tiered support system to efficiently handle patient queries.

14:13 Easily communicate with patients via WhatsApp

17:58 Using ChatDoc for patient triage and handling

19:53 Patients can book appointments via WhatsApp with ChatDoc

23:29 Adding private notes for patients' specific needs

25:07 ChatDoc streamlines patient information

28:31 Patients can take their time to reply to chat queries

30:00 Accessibility and communication methods vary by practice.

33:29 Implementation of ChatDoc led to a significant reduction in appointment waiting times

35:10 Patients using WhatsApp have quicker query resolution time than phone pathways.

40:07 Using ChatDoc to handle patient queries efficiently and effectively.

43:37 Integration of patient advice and guidance in Clinical systems

45:21 ChatDoc aims to streamline the process and make it easier and quicker for practices.

48:38 Support and training methods for practice implementation

50:17 What if you cant use WhatsApp for support?

53:35 Cost of ChatDoc.

58:30 Change in practice

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