InsTech - insurance & innovation with Matthew Grant & Robin Merttens

Where is the industry today? - a view from the C-suite (387)

Listen Later

In this episode, Robin Merttens is joined by Dr Thomas Kuhnt (HDI Global SE), Ed Ackerman (Qover) and Vincent De Ponthaud (AXA) for a rare C-suite perspective on Agentic AI — what it is, how it's being deployed and why senior leaders are walking a tightrope between bold innovation and operational risk.

Agentic AI promises transformative value, but for decision-makers at the top, it also brings real uncertainty. What do you build vs. buy? How do you prove ROI? And how do you prevent over-trusting agents that are inherently probabilistic?

In this conversation, Thomas, Ed and Vincent share:

  • Why Agentic AI is different from past tech trends and why this one feels real
  • The cultural and leadership challenge of balancing excitement with governance
  • How AXA and HDI are enabling safe experimentation at scale across complex organisations
  • How Qover is building 20+ AI agents to automate claims micro-tasks — and when they build vs. buy
  • What customers really think about AI agents  and why nearly none opt out
  • The risks of shadow AI and why IT needs to move faster than ever
  • Why “human in the loop” is flawed and how user trust in AI could become a blind spot
  • What’s missing: industry standards, agent evaluation tools and new roles like “agent managers”
  • The case for cautious iteration, deep collaboration and constant re-evaluation

    • Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

    ...more
    View all episodesView all episodes
    Download on the App Store
    InsTech - insurance & innovation with Matthew Grant & Robin MerttensBy InsTech
    • 4.6
    • 4.6
    • 4.6
    • 4.6
    • 4.6

    4.6

    10 ratings

    More shows like InsTech - insurance & innovation with Matthew Grant & Robin Merttens

    View all
    Economist Podcasts by The Economist

    Economist Podcasts

    4,170 Listeners

    The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch by Harry Stebbings

    The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

    542 Listeners

    Football Daily by BBC Radio 5 Live

    Football Daily

    1,019 Listeners

    Newscast by BBC News

    Newscast

    740 Listeners

    The Diary Of A CEO with Steven Bartlett by DOAC

    The Diary Of A CEO with Steven Bartlett

    8,748 Listeners

    Feel Better, Live More with Dr Rangan Chatterjee by Dr Rangan Chatterjee: GP & Author

    Feel Better, Live More with Dr Rangan Chatterjee

    4,039 Listeners

    The Voice of Insurance by The Voice of Insurance Mark Geoghegan

    The Voice of Insurance

    25 Listeners

    All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

    All-In with Chamath, Jason, Sacks & Friedberg

    10,204 Listeners

    The Ezra Klein Show by New York Times Opinion

    The Ezra Klein Show

    16,487 Listeners

    The Leadership in Insurance Podcast - Insurtech & Innovation by Alex Bond

    The Leadership in Insurance Podcast - Insurtech & Innovation

    6 Listeners

    The Rest Is Politics by Goalhanger

    The Rest Is Politics

    3,631 Listeners

    The News Agents by Global

    The News Agents

    1,236 Listeners

    Stick to Football by The Overlap

    Stick to Football

    375 Listeners

    Merryn Talks Money by Bloomberg

    Merryn Talks Money

    48 Listeners

    Insurance Insider - Behind the Headlines by Sam Casey

    Insurance Insider - Behind the Headlines

    0 Listeners