Rebecca discusses the importance of call/contact center and customer service privacy and cybersecurity practices with privacy law and business process outsourcing (BPO) expert, Jon Bello.

Who's Responsible for BPO Contact Center Privacy & Cybersecurity?

There are more information security and privacy threats than ever before. As more technologies emerge, more surveillance tactics are used, and more artificial intelligence systems are deployed, cybersecurity and privacy risks grow exponentially. Rebecca has spent her entire career working to improve information security and privacy protections, by not only raising awareness of the issues within businesses and other types of organizations, but also by raising the awareness of these risks in the public and helping them to understand how to better protect their own personal data, allowing them to take their privacy protections into their own hands. Rebecca offers information about these existing and emerging security and privacy risks and provides fresh insights into the impacts of exploiting these risks, and gives guidance, tips, expert advice and news, with fascinating guests, to help all organizations, and the general public, understand what they need to do to mitigate these risks.

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Who's Responsible for BPO Contact Center Privacy & Cybersecurity?

Who's Responsible for BPO Contact Center Privacy & Cybersecurity?

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