Americans mistrust services provided by the public sector, even though they increasingly rely on government programs. Amy Lerman finds that citizens perceive public services as inefficient and lower quality, causing them to misperceive good services as private and opt out of public services. Suzanne Mettler finds that Americans increasingly rely on government for their income. But because programs are hidden, their views of government don’t become more positive even if they directly benefit. Both agree government is facing a reputation crisis, even where it is succeeding.

Studies: Good Enough for Government Work and The Government-Citizen Disconnect

Interviews: Amy Lerman, University of California, Berkeley; Suzanne Mettler, Cornell University

Photo Credit: Sage Ross under CC by 3.0. https://en.wikipedia.org/wiki/History_of_the_Libertarian_Party_(United_States)#/media/File:Tea_Party_Protest,_Hartford,_Connecticut,_15_April_2009_-_031.jpg