Krista Tucker Petrick just wants to close her step-mother's will. But until she can reach a human at the CRA, she can't. The North Bay, Ontario school principal is just one of many people frustrated with the CRA call centre. Regina bookkeeper Erin Rudd says she and her staff spend endless hours trying to get an agent on the line — and that's bad for her business. The federal government is in the midst of a 100 day plan to improve service. But will anything change?

Krista Tucker Petrick just wants to close her step-mother's will. But until she can reach a human at the CRA, she can't. The North Bay, Ontario school principal is just one of many people frustrated with the CRA call centre. Regina bookkeeper Erin Rudd says she and her staff spend endless hours trying to get an agent on the line — and that's bad for her business. The federal government is in the midst of a 100 day plan to improve service. But will anything change?

Why can’t you get a CRA agent on the line?

Three stories to expand your worldview, delivered daily. Matt Galloway cuts through a sea of choice to bring you stories that transcend the news cycle. Conversations with big thinkers, household names, and people living the news. An antidote to algorithms that cater to what you already know — and a meeting place for diverse perspectives. In its 20 years, the Current has become a go-to place for stories that shape and entertain us. Released daily, Monday to Friday. The Current is produced in Toronto, Ontario, Canada — and has recently recorded live shows about the Canadian election in Surrey and Burnaby BC. And shows to come in Oshawa and the 905, Red Deer, Alberta, Quebec City and Halifax.

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Three stories to expand your worldview, delivered daily. Matt Galloway cuts through a sea of choice to bring you stories that transcend the news cycle. Conversations with big thinkers, household names, and people living the news. An antidote to algorithms that cater to what you already know — and a meeting place for diverse perspectives. In its 20 years, the Current has become a go-to place for stories that shape and entertain us. Released daily, Monday to Friday. The Current is produced in Toronto, Ontario, Canada — and has recently recorded live shows about the Canadian election in Surrey and Burnaby BC. And shows to come in Oshawa and the 905, Red Deer, Alberta, Quebec City and Halifax.

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Why can’t you get a CRA agent on the line?

Why can’t you get a CRA agent on the line?

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