Insights Unlocked

Why central repositories are key to scaling research with Kate Towsey

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Episode web page: https://bit.ly/3Vlc2q8

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Episode show notes

In this episode of Insights Unlocked, host Lija Hogan speaks with Kate Towsey, a leading voice in research operations, author of Research That Scales, and founder of the Cha-Cha Club for research ops professionals. Kate takes us through her fascinating journey to becoming a trailblazer in research operations. Along the way, she highlights the transformative power of systems thinking and strategic scaling in the evolving field of research.

What You’ll Learn in This Episode:

  1. The Evolution of Research Ops:
  • How research operations has grown from an overlooked role to a critical component of organizational strategy.
  • Why nuanced job descriptions and specialized roles are becoming the norm in research ops.
    1. Scaling Research with Systems Thinking:
    • The importance of scalable systems that create value efficiently rather than simply expanding headcount.
    • How strategic thinking can prioritize impactful research aligned with organizational goals.
      1. Building Trust and Embedding Culture:
      • Why trust is foundational for research outcomes to be accepted and acted upon.
      • The cultural impact of well-integrated research tools and practices on organizational learning.
        1. Knowledge Management in Research:
        • The contrast between collaborative "campfires" of learning and structured libraries for long-term access and utility.
        • Practical advice for implementing effective research knowledge management strategies.
          1. The Role of AI in Research:
          • How AI can enhance research operations, provided organizations foster trust in these technologies.


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