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In this Between the Seasons episode, hosts Pinaki Kathiari and Chris Lee welcome Amanda Todd, Senior Director of Strategic Communications at Temporal Technologies, for a practical and honest conversation about measuring what actually matters in internal communications.
The episode kicks off with a Reddit post asking a familiar question: why is it so hard to define meaningful KPIs for internal comms, especially when reporting to executives? From there, the conversation moves beyond open rates and attendance numbers to examine clarity as a powerful indicator of understanding, behavior, and business impact.
Amanda shares why clarity is often the missing link between communication activity and outcomes, and how tying comms metrics to strategy, retention, and employee lifetime value can change how leaders see the function. Chris and Pinaki add perspective on leading versus lagging indicators, why executives care more about outcomes than outputs, and how internal comms teams can advocate for their value without burning themselves out.
Together, they explore what it means to measure understanding, action, and impact, and why internal communicators deserve credit for the sheer volume and visibility of the work they ship every day.
In this episode, they discuss:
It’s a grounded, validating conversation for anyone in internal communications who’s ever been told to “just show the numbers” and wondered which ones truly matter.
Timestamps
00:00 – Welcome to Between the Seasons
01:30 – Introducing Amanda Todd and today’s Reddit post
03:00 – Why comms measurement feels so hard
05:30 – The limits of open rates and attendance metrics
07:30 – Clarity as a meaningful indicator
10:00 – Leading vs. lagging indicators explained
12:30 – What executives actually care about
15:00 – Productivity, visibility, and internal comms burnout
17:30 – Tying clarity to retention and business outcomes
18:45 – Closing thoughts and what’s next
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In this Between the Seasons episode, Pinaki Kathiari and Chris Lee sit down with Amanda Todd, Senior Director of Communications at Temporal Technologies, to unpack why clarity is one of the most critical outcomes of effective internal communication.
Amanda shares her “squiggly” path into internal comms, her belief in honesty as a core communications skill, and how working in complex, fast-growing organizations pushed her to rethink how success is measured. Drawing on research and real-world experience, she explains how she helped build a Clarity Index that turns something often seen as “soft” into a measurable business metric.
The conversation explores what it really means to communicate for the receiver, not the sender, why personas matter inside organizations just as much as they do in marketing, and how clarity around strategy, roles, career paths, and culture can directly influence engagement, confidence, and retention.
This episode is a grounded, practical look at how internal communicators can move beyond vanity metrics, earn credibility with leadership teams, and advocate for the strategic value of their work.
In this episode, they discuss:
Why clarity should be treated as a core communications outcome
How honesty builds trust and effectiveness in internal comms
What it means to communicate for the receiver, not the sender
Using personas to simplify complex organizations
How a Clarity Index can turn comms into a measurable business driver
The link between clarity, confidence, and employee retention
Why internal communicators deserve a seat at the strategy table
Timestamps
00:00 – Welcome to Between the Seasons and today’s topic
01:45 – Amanda’s squiggly career path into internal communications
03:10 – Navigating complexity and subcultures inside organizations
04:15 – Communicating for the receiver, not the sender
06:00 – Honesty as a core communications skill
07:10 – Introducing clarity as a measurable metric
08:40 – Building a Clarity Index and what it measures
11:30 – Using data to influence executive teams
14:05 – Linking clarity to strategy, engagement, and retention
16:30 – Using clarity data to shape communications strategy
18:20 – Advice for internal communicators measuring clarity
19:45 – Final reflections on clarity and the human side of work
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In this Between the Seasons episode of Why Does It Feel So Wrong to Be Human at Work?, hosts Pinaki Kathiari and Chris Lee are joined by Executive Producer Bree Bartos to try a new format: reading and reacting to real Reddit posts about work.
The episode centers on a Reddit story from an IT professional who was laid off and then asked to train their replacement. As the conversation unfolds, Pinaki, Chris, and Bree dig into the emotional weight of layoffs, including anger, grief, humiliation, and the sense of being discarded after years of contribution.
Bree brings her own recent layoff experience into the discussion, reflecting on how raw these moments can feel and how difficult it is to separate identity from work when income, stability, and self-worth are suddenly disrupted. Together, they examine why layoffs often feel personal, even when organizations insist they are not.
The conversation also turns toward leadership and organizations. What responsibility do companies have once someone is laid off? How can layoffs be handled with more empathy and care? And what does it look like to offboard people in ways that acknowledge both the business reality and the human impact?
In this episode, they discuss:
This episode offers an honest look at a reality many people are facing right now and a reminder that how organizations handle endings leaves a lasting impression.
Timestamps
00:00 – Welcome to Between the Seasons
00:40 – Introducing the Reddit reaction format
01:10 – Reading the layoff and replacement training story
02:20 – Emotional reactions to the post
03:45 – Power and negotiation after a layoff
05:15 – Bree reflects on her own layoff experience
07:30 – Why layoffs feel personal and humiliating
09:40 – Leadership blind spots during layoffs
11:30 – Rethinking offboarding and support
13:30 – What more human leadership could look like
14:50 – Closing reflections
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
This Between the Seasons episode marks the start of a new chapter for Why Does It Feel So Wrong to Be Human at Work?
Hosts Pinaki Kathiari and Chris Lee introduce Bree Bartos, the new Executive Producer and Editor of Human at Work and Marketing Manager at Local Wisdom. Before diving into Bree’s story, Pinaki and Chris share what listeners can expect from these new, weekly Between the Seasons episodes.
Bree then opens up about her path into marketing and storytelling, her experience being laid off alongside her husband, and the shock of losing not just a job, but a sense of identity. Together, they reflect on burnout, rest, and why so many of us tie our worth to our work.
In this episode, they discuss:
Timestamps
00:00 – Welcome to Between the Seasons
01:00 – Why this new format exists
02:30 – Introducing Bree and her role behind the pod
04:10 – Bree’s path into storytelling and marketing
07:40 – Being laid off and losing a sense of identity
11:30 – Burnout, rest, and redefining self-worth
13:00 – What’s coming next for Between the Seasons
Stay Human, Stay Curious
What part of this conversation resonated with you?
Have you ever tied your identity to your job more than you realized?
Share the episode, tag us, rate and review, or send it to someone who might need this reminder right now.
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
We might be between seasons… but we still have lots to say 🤭
Introducing Between the Seasons – a new, weekly series featuring shorter episodes, honest reactions, and real, unscripted conversations.
🚨 Episode 1 drops next week! Tune in on Thursday, Jan. 15 on your podcast app of choice or on YouTube where you'll finally we able to watch along 🎉
📺 YouTube: https://lnkd.in/gmqaU9Ea
🍎 Apple Podcast: https://lnkd.in/g8nMsp_k
🟢 Spotify: https://lnkd.in/gig4-d2h
✨ Everywhere else: https://lnkd.in/e633AD2q
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Season 2, Episode 10: Why Does It Feel So Wrong to Feel Entitled at Work?
Episode Description
Is feeling entitled at work… actually a bad thing?
In the Season 2 finale of Why Does It Feel So Wrong to Be Human at Work?, hosts Pinaki Kathiari and Chris Lee challenge the stigma around workplace entitlement. They explore what happens when expectations don’t match reality when it comes to salary assumptions and generational values to promotions, office return mandates, and even who gets to speak up.
Together, they unpack:
Timestamps
Wisdom That Feels So Right
The Let Them Theory by Mel Robbins (and TED Talk)
Strong, Calm, Confident You by Kelsey Buckholz
How Money Works YouTube channel by Darin Soat
The Confidence Code by Katty Kay and Claire Shipman (for adults and teens)
Local Wisdom – Your digital comms partner (like silly putty for your team)
Mic-Drop Moments
“Entitlement is a byproduct of belief—belief that your effort deserves a return.”
“The problem isn’t entitlement. The problem is when our expectations don’t match someone else’s reality.”
“We stay human at work by not letting work dehumanize us.”
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Special Thanks
To the people and teams who made Season 2 possible: Brielle Saracini, SBX Productions, and everyone at Local Wisdom. Thank you for helping us stay human while keeping it real.
And to our listeners: thank you for letting us in.
Stay Human, Stay Curious
What’s something you feel entitled to—and why? Did this episode make you reflect, nod, or even cringe a little? We’d love to hear your thoughts. Share it, tag us, rate us, and visit whydoesitfeelsowrong.com to learn how we’re bringing these conversations to teams and stages.
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Season 2, Episode 9: Why Does It Feel So Wrong to Be a Leader?
Episode Description
We’ve all heard it: “Leadership is lonely.” But is it? And if it is, why do so many people still chase it?
In this episode of Why Does It Feel So Wrong to Be Human at Work?, hosts Pinaki Kathiari and Chris Lee explore the complex question of modern leadership—what motivates people to lead, what makes leadership feel “wrong,” and how our outdated assumptions about leadership may be holding us all back.
From Optimus Prime and parental wisdom to feedback fatigue and executive accountability, this conversation challenges traditional ideas and invites a more human-centered definition of leadership.
Together, they unpack:
Timestamps
Wisdom That Feels So Right
Mic-Drop Moments
“When we win, it’s because of the team. When we lose, it’s on me.”
“Leadership isn’t about being the loudest voice—it’s about knowing when to listen.”
“Awesome resumes don’t make awesome leaders. Human ones do.”
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Special Thanks
Cheers to Local Wisdom , they are spackle for communication teams. For 25 years they've filled talent and technology gaps for the top brands in the world while leading with heart and showing what leadership can really be. Thank you to our producer Brielle Saracini and our partners at SBX Productions for keeping our sound as sharp as our thinking.
Reflect + Share
What do you wish leaders understood better? What makes a leader worth following in your experience? We want to hear from you. Tag us, review the show, or send us your “WTF leadership” moments—and don’t forget to visit whydoesitfeelsowrong.com to bring these convos into your company.
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Season 2, Episode 8: Why Does It Feel So Wrong (or Good) to Gossip at Work?
Episode Description
“Don’t tell anyone, but…” As soon as you hear those words, you lean in. Gossip—it’s irresistible, unavoidable, and often misunderstood.
In this juicy and thoughtful episode of Why Does It Feel So Wrong to Be Human at Work?, hosts Pinaki Kathiari and Chris Lee explore the complicated nature of gossip in the workplace. Is it toxic? Is it therapeutic? Or is it something in between?
They dig into:
From The Office’s Michael Scott and family drama to internal comms campaigns and informal influence networks, this episode is both lighthearted and layered, offering a refreshingly human take on a taboo topic.
Timestamps
Wisdom That Feels So Right
Mic-Drop Moments
“Gossip is how humans download each other’s software updates.”
“If I’m talking about you to someone else, I’ve either already told you—or I’m ready to tell you now.”
“The more fear in your words, the less clarity in your message.”
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Special Thanks
Much love to Local Wisdom for building a home for digital communication unicorns and celebrating 25 years of real talk and strong teams. Huge appreciation to Brielle Saracini for producing this podcast and to our amazing audio crew at SBX Productions (Vince, Taylor, and Bill) for keeping us crisp.
Let’s Keep the Conversation Going
Did this episode make you rethink how you talk about others—or yourself—at work? Got a gossip story with a twist? Share your take, tag us, or drop a DM. And if your team’s ready to tackle human workplace truths in a workshop or at your next conference, check out whydoesitfeelsowrong.com.
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Season 2, Episode 7: Why Does It Feel So Wrong to Manage Up at Work?
Episode Description
We’ve all seen it—or done it. The awkward compliment. The carefully crafted update. The subtle self-promotion. But where’s the line between managing up and straight-up sucking up?
In this episode of Why Does It Feel So Wrong to Be Human at Work?, hosts Pinaki Kathiari and Chris Lee unpack the complicated world of influencing your boss. Managing up can be smart and strategic—or manipulative and maddening. So how do we make sense of it?
Together, they explore:
From Confucian hierarchy and classroom memories to corporate communication and performance reviews, this episode is packed with perspectives from all sides of the power dynamic.
Timestamps
Wisdom That Feels So Right
Mic-Drop Moments
“Managing up feels wrong when it stops being about the mission—and starts being about the mirror.”
“Your job isn’t just to work hard. It’s to be seen, valued, and understood for it.”
“We’re all on the same team—until performance reviews make us forget that.”
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Special Thanks
To the brilliant minds at Local Wisdom, thank you for 25 years of helping people communicate clearly, effectively, and humanely. To Brielle Saracini, our fearless producer, and to SBX Productions. You are the real MVPs behind the mic.
Your Turn to Speak Up
Has managing up helped you or backfired? Have you ever felt unseen, unrecognized, or unfairly outshined? Share your story, tag us in your reflections, or drop a review. We want to hear your take on the delicate art of managing in every direction.
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Season 2, Episode 6: Why Does It Feel So Wrong to Rely on AI at Work?
Episode Description
AI is here—and it’s not going away. But if using it is so smart, why does it still feel a little bit wrong?
In this episode of Why Does It Feel So Wrong to Be Human at Work?, hosts Pinaki Kathiari and Chris Lee tackle the big questions about AI in the workplace. From emotional friction and ethical concerns to trust, fear, and even job displacement, this episode digs deep into why embracing artificial intelligence can make us feel uneasy—even as it makes us wildly more efficient.
They explore:
From chatbot hallucinations to the ethics of DeepSeek and OpenAI, this episode doesn’t shy away from the magic—or the madness—of modern machine learning.
Timestamps
Wisdom That Feels So Right
Mic-Drop Moments
“We’re living through something like the invention of fire—and treating it like it’s a new microwave.”
“AI doesn’t know the truth. It knows what sounds right.”
“It might not replace you—but it will absolutely replace something.”
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Special Thanks
Huge thanks to the visionary team at Local Wisdom—celebrating 25 years of digital communications—and to our brilliant behind-the-scenes crew at SBX Productions. Big love to Brielle Saracini for guiding this episode and others like it with heart and brains.
Let’s Talk (With or Without AI)
Feeling conflicted? Curious? Excited? Slightly paranoid? Us too. Share this episode, tag us in your takeaways, or drop a comment about your evolving relationship with AI. Let’s keep the human part in these conversations—together.
Connect with Us
Pinaki Kathiari – LinkedIn | Local Wisdom
Chris Lee – LinkedIn | Gallagher Communication
Bree Bartos – LinkedIn | Local Wisdom
Special thanks to digital communication agency Local Wisdom (www.localwisdom.com) for really believing in our mission and making this podcast possible.
If this episode made you think differently, laugh, or even yell out loud, we want to hear about it! Connect with us on LinkedIn, and don’t forget to rate, review, and share – maybe with your work bestie… or even your boss if you're feeling bold.
We also bring these important conversations to conferences and private workshops, creating space for real, meaningful change. Take the first step at www.whydoesitfeelsowrong.com.
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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