The agencies that figure out Gen Z first will have a serious edge. As part of the Virtual Intelligence series, Jason Cass sits down with Juan Rueda, Managing Director at Virtual Intelligence, to break down what it actually takes to lead, train, and retain a Gen Z workforce.

Key Topics:

Why Gen Z's tech fluency and questioning mindset are underused agency assets

How Juan built a virtual employee training program without being a licensed agent

Agency Training Institute: training people to get licensed and do the job

Why Gen Z thrives with ownership, fast feedback, and clear standards

Owning an outcome vs. completing a checklist and why it matters

Why job hopping usually reflects a broken system, not a broken generation

Structured training programs as the key to retaining young hires

How rising costs and eroded company loyalty reshaped Gen Z's work expectations

Five reasons insurance is an ideal career for young people

Juan's closing challenge: stop assuming Gen Z is the problem

Reach out to:

Juan Rueda

Jason Cass

Visit Website:

Virtual Intelligence

Agency Intelligence

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