Humans in the Loop

Why Insurance Needs a Human-Centric Digital Transformation | Ema Roloff (Roloff Consulting)


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In this episode of 'Humans in the Loop,' our host, Olle, interviews Ema Roloff, a digital strategist, keynote speaker, and influencer, about the insurance industry's challenges and changes. They delve into problems such as the workforce gap, legacy systems, and market demands like climate change and cyber threats. They discuss how technology, including AI, can assist in tackling these issues, balancing innovation with the need to keep a human-first approach. Emma also shares insights into her background and the importance of a solid technological foundation for companies.

00:00 Introduction to Today's Influential Guest 
00:30 Emma Roloff's Background and Expertise
02:37 Challenges in the Insurance Industry 
03:10 Workforce Gap in Insurance 
07:06 Technology and AI in Insurance 
14:59 Legacy Systems and Modernization 
20:30 Market Demands and Predictive Solutions 
29:59 Advice for Executives and Future Outlook 
35:13 Conclusion and Final Thoughts

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