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Guest Introduction: 

Joining us today is Yasir Rafiq, a results-oriented leader with over 20 years in BPO operations and talent strategy, currently a Director at ibex. Starting on the operations floor and rising to lead Talent Acquisition, Yasir brings a uniquely practical and people-centric approach to building scalable teams and systems. At ibex, he designs hiring systems and partners with operations to create high-performing teams. His expertise includes leading large-scale hiring, improving recruitment efficiency, and developing strategic partnerships within the business. Yasir's experience in building training frameworks and scaling service teams demonstrates his ability to connect people strategy with tangible results, always seeking smarter systems and stronger, more sustainable growth

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Socials:

TBT’s Official Instagram: https://www.instagram.com/thoughtbehindthings      

Muzamil's Instagram: https://www.instagram.com/muzamilhasan  

Muzamil's LinkedIn: https://www.linkedin.com/in/muzamilhasan    

Yasir’s LinkedIn: https://www.linkedin.com/in/yaser-rafiq-42b6911b/

Podcast Links:

Spotify: https://spoti.fi/3z1cE7F       

Google Podcast: https://bit.ly/2S84VEd        

Apple Podcast: https://apple.co/3cgIkf