Today, we interview Charles Thayer from All Around. If you listen to the radio here in the Twin Cities, you've surely heard his company's rock-anthem slogan: "We get it done and we do it right! Chya!" Charles explains that while his company is an exterior contractor, he himself is probably the last person you'd want working on your home. He's in the relationship business, and he hires people to do the work on homes.

Charles also discusses the background of his weekly radio show, the All Around Home Improvement Hour. For the final segment of the show, Charles gets into the nitty-gritty details of storm chasing, insurance claims, and we end the show with Charles explaining why two different insurance adjusters might come up with completely different results when looking at the exact same roof that has potential hail damage.

To those in the insurance and storm damage restoration business, this might be old news, but to us home inspectors, we were quite surprised to hear how the process actually works. Charles shared some fantastic insight with us in this episode.