Only 17% of small teams write down what they do. Most just try to remember everything, which leads to stress and feeling overwhelmed. Layla Pomper, CEO of ProcessDriven and a systems expert, talks about how to build strong systems in your business. She shares her own journey from running a carpentry business with her husband to helping over 2,100 clients and 119,000+ YouTube followers. Layla explains the difference between good tools and good systems, and why writing down what you do is so important. She also discusses common mistakes teams make, like relying too much on software. This episode of Architecture Business Club will help you understand why better systems are key, not more tools.

Today’s Guest

Layla Pomper is the CEO of ProcessDriven® and the go-to expert on systemizing small team operations. Since 2018, Layla has been using software, process documentation, and storytelling to guide over 2,100+ clients and 119k YouTube subscribers to “enjoy the process” so they can delegate, grow, or simply relax. Creator of the Systemization Snapshot™— an operations audit and report that has benchmarked the operations of hundreds of teams—Layla’s mission is to turn “build your business systems” into a game that small teams can win in any industry.

Episode Highlights

00:00 Introduction

00:50 Meet Layla Pomper: CEO of ProcessDriven

02:25 Layla's Journey from Carpentry to Systems

04:26 The Importance of Documenting Business Systems

05:48 Why Systems Matter More Than Tools

07:17 The Pitfalls of Relying on Software

12:52 Learning from Other Industries

14:30 Defining Good Systems vs. Good Tools

21:32 The Benefits of Writing Down Processes

27:07 Tool Switching: Does It Solve Real Issues?

29:27 Practical Steps to Improve Your Systems

30:54 Final Thoughts and Takeaways

34:50 Layla's Favourite Place and Closing Remarks

Key Takeaways

Write Things Down

You should not try to remember everything in your head. When you write down what you do at work, it helps you and your team know what needs to be done. This makes your job less stressful and stops you from forgetting important steps.

Don’t Let Software Decide How You Work

It’s easy to think that new tools or apps will fix your problems. But you should first decide how you want to work, then pick tools that fit your way. If you let the software choose for you, you might end up working in a way that does not suit you.

Learn from Others

You can learn good ideas from people in your own job and from other jobs too. Ask others how they do things and share what works for you. Sometimes, a simple trick from another business can help you do your work better.

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Next time Jon chats with architect Carl Turner from Turner.Works about his career of two halves.