
Sign up to save your podcasts
Or
If you want business success, you have to take good care of your clientele. In this episode, business coaches Dan Sullivan and Shannon Waller discuss the difference between customer service and hospitality and reveal the right way to treat clients and customers to keep them coming back.
Here's some of what you'll learn in this episode:
Show Notes:
Hospitality means making people feel at home.
There’s a movement where people are trying to make human beings more like machines.
The more dependence there is on technology, the less there’s a sense of personal connection.
If you have to write out customer service rules, the rules aren’t a habit.
The point of hospitality is showing appreciation for your clientele.
Remembering small details about your clients can make a huge impact.
There’s a lot of competition to be interesting, but there’s almost no competition to be interested.
Every person is smart in their own way.
Resources:
Unique Ability®
Anything And Everything Podcast with Dan Sullivan and Jeffrey Madoff
4.6
122122 ratings
If you want business success, you have to take good care of your clientele. In this episode, business coaches Dan Sullivan and Shannon Waller discuss the difference between customer service and hospitality and reveal the right way to treat clients and customers to keep them coming back.
Here's some of what you'll learn in this episode:
Show Notes:
Hospitality means making people feel at home.
There’s a movement where people are trying to make human beings more like machines.
The more dependence there is on technology, the less there’s a sense of personal connection.
If you have to write out customer service rules, the rules aren’t a habit.
The point of hospitality is showing appreciation for your clientele.
Remembering small details about your clients can make a huge impact.
There’s a lot of competition to be interesting, but there’s almost no competition to be interested.
Every person is smart in their own way.
Resources:
Unique Ability®
Anything And Everything Podcast with Dan Sullivan and Jeffrey Madoff
145 Listeners
46 Listeners
110 Listeners
209 Listeners
208 Listeners
1,929 Listeners
4,221 Listeners
1,434 Listeners
15 Listeners
10 Listeners
227 Listeners
9 Listeners
9 Listeners
149 Listeners
466 Listeners
15 Listeners