In this episode, Todd Liles describes his experience with a demoralizing leader. He shares how this has shaped not only his career but also his leadership style. 

As a leader, your actions have a powerful impact on the culture of your company, the quality of the team members you retain, and their performance.  

If you would like to read more, check out this link:

https://www.servextra.com/the-powerful-effects-of-demoralizing-leadership/

In the latest podcast, we catch up with Jack Arnold after 6 months of transition his company from a commercial service company to a residential service company. As ever, Jack is positive an optimistic as he sees his company and team almost triple in size. In this episode, Jack talks about that 300% growth in personnel, the challenges of recruiting, how he now spends his time, and how he invests in his team.

We’ve been taking vacations here at Service Excellence Training. In the last 3 weeks, Chris Elmore went to Ireland, Toby went to North Carolina, and Kerry and I went to Disney. Not together. We each took our own families, but we did go at the same time.

All these vacations got me thinking, “maybe we should do a vacation podcast.” So, we did just that, and it was so much fun recording this podcast.

In this show, we are going to laugh, tell stories, and generally have a very good time.

In this episode of the Service Contractor Radio Show, Toby Brodie speaks with the owners of Guardian Roofing. Lori and Matt are the owners of Guardian Roofing, they discuss the history of their business.

Matt & Lori also discuss the challenges they were facing that lead them to seek training and consulting from Service Excellence Training.

Chris Elmore and Chris Loudermilk discuss common challenges they help their clients through in the busy season. Challenges like call volume, moral, burnout, and motivation are discussed. Elmore and Loudermilk have some great tips for business owners and technicians to provide better quality service in the peak season.

Chris Elmore and Chris Loudermilk team up to help you overcome multiple bid objections. We have all been there with the homeowner ready to close the sale of options that in our expert opinion are the best choice for the homeowner. Then out of nowhere, they say they want to get 3 bids. Chris and Chris walk you through some of the traps technicians and professional salespeople face in this situation. They also provide you real strategies to win in this situation.

In today’s post, you will get a video that reviews the 3 major steps to Successfully Launching a Performance-Based Team Member. This post features two of our Performance Based Team Members.

Jack hated coming to work. He hated going to his office every day. He would come into his office and look online for jobs. He almost took a job pumping gas at the airport. He wasn’t growing his business and had no hope that he would ever grow his business.

Then he found Service Excellence Training.

Here’ an update on Jack and his journey over the last several months.

In November of 2017, Jack Arnold attended the PRESS PLAY Sales Series and the Business Ignition Series. Since November Jack has been unstoppable in his implementation of new process and procedures to help his company.