Windshield Time

This is what you might be missing....Value.

The customer’s perception of value is different than yours. You must understand this...and adapt. Ethics demand that you understand your customer’s perception of value and do all you can to add that value. Doing what everyone else is doing is not an option. There’s no value in that. There’s value in contrast.

Chris Elmore and Brandon Cockrell discuss the perception of value, the ethics of value, and how you can add value for your customers.

Chris Elmore and Chris Loudermilk discuss the importance of a whole home inspection. This is applicable to any trade, plumbing, HVAC, electrical, roofing, and pest control. 

Leaving a job half done, not only limits your ability to best serve your clients, but it also opens you up to increased complaints and callbacks. 

This episode of The Service Contractor Radio show is all about helping you to provide the best service possible on every call.

In this episode of the Service Contractor Radio Show, CEO of Service Excellence Training, Todd Liles discusses the importance of developing skills over memorizing knowledge. 

He also discusses how to overcome the challenge of "authority" when selling to clients. With 4 strategies you can start using today. 

Also in this episode: Todd is searching for the next Service Excellence Training coach. If you have what it takes, send an e-mail to:

[email protected] or [email protected]

The seasons are changing, and demand calls are harder to come by.  Clients are telling you they would like to wait for repairs or replacements. If you are an electrician, plumber, or HVAC Tech, this means a hit to your personal income. As a business owner, it means a decrease in profitability.   

The great news is we have some powerful ideas to help create urgency even in the slow season.

A recent survey found 89% of customers are making purchasing decisions based on the quality of service and not price alone.

In addition, a 5% increase in customer service is shown to boost profits by up to 125%.

In this Podcast Brandy Loudermilk and Chris Elmore discuss how your CSRs can help your company grow by increasing the level of client satisfaction.

Chris Elmore and Chris Loudermilk break down the 10 things that require zero talent.

You may have heard of this list before, but Elmore and Chris help bring it to life with practical ways you can apply this list to your everyday.

Chris Elmore and Dr. Kerry Webb, unpack what the PACT 12 is. For example:

What does P-A-C-T stand for? 

What does a PACT 12 meeting look like?

How can PACT 12 help your business?

Who should join PACT 12?

 They also discuss the success stories of current PACT 12 members. 

Links from the Podcast:

https://www.servextra.com/pact-12/

https://www.servextra.com/training/classroom/

Today’s podcast is in response to an emailed question from a fan of our content. He is a concerned business owner, and the essence of his question is, “Can unproductive behaviors be trained out of a team member?” This is a great question. Todd Liles and Brandy Rogers discuss how business owners can answer this question.

This week Brandon Cockrell and Chris Elmore discuss the difference between serving and selling. It is a common misconception that offering solutions is selling. However, Brandon and Chris discuss how it is actually serving a client.

Here are links to some blogs referenced in the show for more information:

 Is your Culture “Winning?”

Hiring IS NOT Recruiting

3 Awesome Ways a Checklist Brings More Sales

Live Video: Alternative Scheduling

Todd Liles discusses why celebrating with your team is so important. He gives you 6 ways to celebrate that are all under $200. Plus he talks about the hidden benefits of a company retreat. Todd details the first ever Service Excellence Training celebration and how that eventually lead to the First ever Service Excellence Training company retreat at the JW Marriott in San Antonio.