Within the Trenches

Ep 559 features Julie, a Senior Level 3 Dispatcher, with St. George Communications Center, Utah.

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Episode topics –

• Julie's transition from nursing school to a career in law enforcement and dispatching

• The unique traits and skillset required for the demanding role of a 911 professional

• Navigating the challenges of the COVID-19 pandemic and its impact on the work culture

• The importance of effective leadership, training programs, and a positive work environment

• Bridging the gap between seasoned and new dispatchers to foster a supportive industry culture

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 558 features Robin, the owner of CrisisIQ.

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Episode topics –

• Robin's unique journey from communications to becoming a trainer and supervisor in dispatch

• The innovative training techniques she developed and implemented at her agency

• An emotionally challenging first call and the importance of caller management

• Robin's advice on the significance of work-life balance and avoiding burnout

• Insight into Robin's company, CrisisIQ, and its tailored training programs

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 557 features Marlene, an Emergency Specialist - 1 with Aurora 911 out of Colorado.

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Episode topics –

• Marlene recounts the emotional impact of a call involving a mother accidentally running over her one-year-old baby

• The struggles of translating and dealing with medical and fire emergencies

• Navigating the complexities of revealing their identities while handling calls

• Marlene's transition to working in public safety and her initial challenges

• The importance of managing stress and maintaining passion for the job

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 556 features Joey, a Professional Development Specialist with Aurora 911 out of Colorado.

Episode topics –

• Joey's path to joining the public safety field and his personal connection to 911 dispatching

• The emotional and professional challenges faced during initial training and first emergency calls

• The unique structure and supportive culture at Aurora 911, including professional development roles

• Benefits and amenities provided to dispatchers, such as ergonomic workstations and a free coffee machine

• Advice for new dispatchers on trusting the process and overcoming self-doubt

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 555 features a conversation from the Dispatcher's Roundtable - Round 41 on leadership and the transformational experience of the Leadership Training event at the Mayan Ranch hosted by the 360 Dispatcher.

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Episode topics –

• Tyler's emotional performance and conversation about Kari's law

• Corinne's reflections on her eye-opening ranch experience

• Joe Serio's insights on personal growth and facing challenges

• Terrie's heartfelt account of overcoming skepticism and emotional breakthroughs

• Juliet's journey from shy dispatcher to confident public speaker and marathon runner

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado.

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Episode topics –

• Mario's initial interest in being an EMT and the shift to 911 dispatching

• Challenges and adrenaline rush of early days in dispatch

• The impact of working on high-stress calls

• Memorable and haunting calls in dispatch

• Tips and advice for new dispatchers from Mario's six years of experience

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado.

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Episode topics –

• Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher

• The importance of being human and adaptable in the ever-evolving field of dispatching

• Transitioning careers from dispatching to management and the associated challenges

• Pam's insights on the role and selection of chaplains for first responders

• Holistic wellness practices and the significance of spirituality in supporting dispatchers and their families

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado.

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Episode topics –

• Reyna's journey into public safety and criminal justice

• The challenges of working early morning shifts

• Handling emotionally intense 911 calls

• The complexity of translating emergency calls

• Unexpected moments with family members calling in emergencies

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch.

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Learn more about FirstWatch - Web

Episode topics –

• The importance of standardized questions and procedures in dispatching.

• Personal stories of challenging calls and their emotional impact.

• How First Watch software aids dispatch centers by automating tasks and analyzing call data.

• The significance of accreditation as a center of excellence in emergency dispatch.

• Strategies for maintaining professional boundaries and fostering trust within dispatch teams.

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah.

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Episode topics –

• Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored

• The importance of staying calm and compassionate in high-pressure situations is highlighted

• Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher

• She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies

• Jenessa recounts performing CPR on a collapsed man during a 5k race

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].