In this episode, host Pete Schopen, R.V. There Yet Pest Consultant and Culley Christensen, The Pest Posse, discuss why using the correct words is important when speaking with your customers and why service technicians and customer support staff must know and understand the proper words to use. R.V. There Yet Pest Consultant and The Pest Posse collaborate to bring you The Pest Posse Perspective. A series is tailor-made to catapult your business to new heights. A new Pest Posse Perspective is released on the third Thursday of each month, so check back next time Pete and Culley will dive into Quality Control. Don't hesitate to contact The Pest Posse with any questions, comments, or suggestions at [email protected].