People come to us because they're in pain. People are frustrated, and we basically, in my opinion, we healers, therapists, I think we make a mistake in that we buy in to the fact that people have difficulties, problems, challenges. And I'm not saying that they don't, but I think that the degree to which we spend time talking about those things largely reinforces them and makes it almost more difficult to change.

No, it's tough. One of the reasons that I talk about personality disorders is because I grew up with so many of them in my family, so I know them very, very well. But that doesn't mean that they can't fool me. As soon as you create something that looks really shiny, like a network, they'll come out of the woodwork because they want to get some of that shine rubbed off on them.

Let's talk about triggers. A lot of people talk about triggers or old tapes, those kinds of things that just come out of the woodwork for no apparent reason at some point. How do folks understand what triggers that anger?

These are the cool things that business people, sales people, customer service people can learn. They're like little tools to have in their toolkit to give better service and to help the company be perceived in a way that's consistent all the way across the board.

She runs a popular personal development blog, KindOverMatter.com, and works with professionals and companies to help them use kindness to end the epidemic of burnout in America. She has an MBA as a certified coach, award winning writer, in demand speaker, and author of the book 'Practical Kindness'.

100% of the people I've encountered that have made time to become a little more mindful of their priorities and employ some of these skills ... That's all they are. It's all learnable. To employ some of those skills towards embodying some of your values and priorities, it just feels good, and it becomes an easy, happy habit

There are podcasts about anything and everything. So if you're looking at it just as a marketing tool, the options are really limitless. It doesn't really matter what you're doing as long as you have your message tuned in and dialed in, we can place you on podcasts and you can bring more exposure to what you're doing.

We're representing authors, entrepreneurs, coaches, consultants, basically anybody with an amazing message or that's changing the world, and we find them interviews on podcasts

And at the end of the day, I tell my clients all the time, "I can't care more than you care. I can't care more than you care. And your customers can't care more than you care. So if you want your brand to be as powerful as you dreamed about when you thought, 'I'm going to start my own business,' then you have to care the most about protecting that brand and every day is an exercise of protecting your reputation as a business."

Yeah. When you start out as a teen mom, and you've got to figure out real quickly how you are going to not get your car repossessed ... and so you have to figure out, "What are my gifts, and how do I sell these gifts so that I can provide for another mouth?" while you are still carrying a backpack around every day. That's a pretty intense situation.