Overcoming Fear and Anxiety in Leadership Communication
How to Self-Soothe Before Difficult Conversations
Episode #237 (George is based in New York City)
In this conversation with George J. Rivera we explore:
About our guest George R. Rivera:
A member of Toastmasters International for the last 26 years, and serving as the District 46 Director this year. District 46 includes north of 34th street through Westchester NY.
Behavior Analyst the last 20+ years serving families, school districts, and hospitals in the Tri-State area.
Fun fact: Cast and performed in a few Off-Broadway productions including Assassins, Bellevue Sketches, and Man of La Mancha.
Connect with George https://www.linkedin.com/in/george-j-rivera-msed-9b689a5/
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Here are the key learning points from the interview with George Rivera:
1. Understanding Behavior and Communication
Behavior is not labeled as "good" or "bad"; it always serves a function based on context and underlying motives.Language itself is considered a behavior and reflects deeper thought processes and emotions.2. Strategies for Handling Difficult Conversations
Self-Soothing Techniques: Use cognitive behavioral exercises like "time travel" to mentally rehearse the conversation and reflect afterward.Anticipate possible responses and prepare for them to maintain composure and improve outcomes.Acknowledge and manage perceived consequences to reduce avoidance or fear.3. Leadership and Environmental Awareness
A leader’s awareness of the physical and emotional environment is critical for team success.Environmental factors, such as physical space, communication systems, and the leader’s demeanor, significantly impact team dynamics.Leaders themselves are a central part of the environment they influence.4. Psychological Safety in Teams
Creating a sense of psychological safety fosters risk-taking, creativity, and authentic communication within teams.Leaders can encourage openness by modeling vulnerability and gradually introducing opportunities for team members to share thoughts and feelings.5. Building Better Team Communication
Structure communication to suit the needs of the team, balancing technology (e.g., email, messaging) with opportunities for live interaction.Recognize environmental stressors, such as overcrowded or noisy spaces, that can hinder communication.6. Using Humor and Empathy
Humor, particularly self-deprecating humor, can reduce stress, build trust, and foster openness in communication.Empathy allows for better acknowledgment of others’ perspectives, reducing defensiveness and conflict.7. Lessons from Nature: Mangrove Trees and Leadership
The mangrove tree analogy highlights the importance of creating an environment conducive to growth and thriving, much like the tree’s ecosystem supports unique organisms.Leaders should act like "mangrove trees," fostering collaboration, diversity, and interconnectedness.8. Encouraging Collaborative and Inclusive Leadership
Leaders should:Reflect inwardly on their role in shaping the environment.Promote open and honest communication over time.Foster collaboration and a shared purpose to reduce stress and enhance teamwork.Would you like these summarized for a specific audience, such as LinkedIn readers or podcast listeners?
Your host is George Torok
George is a specialist in communication skills. Especially presentation. He’s fascinated by the links between communication and influencing behaviors. He delivers training and coaching programs to help leaders and promising professionals deliver the intended message for greater success.
www.SpeechCoachforExecutives.com
https://www.linkedin.com/in/georgetorokpresentations/
https://www.youtube.com/user/presentationskills
https://www.instagram.com/georgetorok/
