Julie Yoo is the co-founder of Kyruus, a medical technology company that is the developer of ProviderMatch. One of the most frustrating things about the healthcare system is the tendency for patients to be sent to the wrong type of doctor for their health issue. The industry term for this problem is patient access paradox. 
ProviderMatch is software that directs patients to the proper medical specialist for their specific needs.
During today’s episode, Julie and I discuss the components that make ProviderMatch an effective tool. Some of the topics we touch on are:

How ProviderMatch has changed the customer service side of healthcare.
How ProviderMatch helps combat physician burnout.
The 3 major user bases served by the application.
The 3 types of tests Kyruus uses to test new and upgraded product features.
The 3 levels of analytics that Kyruus uses to measure RIO and value.

Resources and Links:
Kyruus
Kyruus on Facebook
Kyruus on LinkedIn
Kyruus on Twitter
Julie Yoo on Twitter
Julie Yoo on LinkedIn
Thank you for joining us for today’s episode of Experiencing Data. Keep coming back for more episodes with great conversations about the world through the lens of analytics and design.

Julie Yoo is the co-founder of Kyruus, a medical technology company that is the developer of ProviderMatch. One of the most frustrating things about the healthcare system is the tendency for patients to be sent to the wrong type of doctor for their health issue. The industry term for this problem is patient access paradox. ProviderMatch is software that directs patients to the proper medical specialist for their specific needs. During today’s episode, Julie and I discuss the components that make ProviderMatch an effective tool. Some of the topics we touch on are: How ProviderMatch has changed the customer service side of healthcare. How ProviderMatch helps combat physician burnout. The 3 major user bases served by the application. The 3 types of tests Kyruus uses to test new and upgraded product features. The 3 levels of analytics that Kyruus uses to measure RIO and value. Resources and Links: Kyruus Kyruus on Facebook Kyruus on LinkedIn Kyruus on Twitter Julie Yoo on Twitter Julie Yoo on LinkedIn Thank you for joining us for today’s episode of Experiencing Data. Keep coming back for more episodes with great conversations about the world through the lens of analytics and design.

002 - Julie Yoo (CPO, Kyruus) on designing a better process for scheduling patients with healthcare providers

Is the value of your enterprise analytics SAAS or AI product not obvious through it’s UI/UX? Got the data and ML models right...but user adoption of your dashboards and UI isn’t what you hoped it would be?

While it is easier than ever to create AI and analytics solutions from a technology perspective, do you find as a founder or product leader that getting users to use and buyers to buy seems harder than it should be?

If you lead an internal enterprise data team, have you heard that a ”data product” approach can help—but you’re concerned it’s all hype?

My name is Brian T. O’Neill, and on Experiencing Data—one of the top 2% of podcasts in the world—I share the stories of leaders who are leveraging product and UX design to make SAAS analytics, AI applications, and internal data products indispensable to their customers. After all, you can’t create business value with data if the humans in the loop can’t or won’t use your solutions.

Every 2 weeks, I release interviews with experts and impressive people I’ve met who are doing interesting work at the intersection of enterprise software product management, UX design, AI and analytics—work that you need to hear about and from whom I hope you can borrow strategies.

I also occasionally record solo episodes on applying UI/UX design strategies to data products—so you and your team can unlock financial value by making your users’ and customers’ lives better.

Hashtag: #ExperiencingData. 

JOIN MY INSIGHTS LIST FOR 1-PAGE EPISODE SUMMARIES, TRANSCRIPTS, AND FREE UX STRATEGY TIPS
https://designingforanalytics.com/ed

ABOUT THE HOST, BRIAN T. O’NEILL:
https://designingforanalytics.com/bio/

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Is the value of your enterprise analytics SAAS or AI product not obvious through it’s UI/UX? Got the data and ML models right...but user adoption of your dashboards and UI isn’t what you hoped it would be? While it is easier than ever to create AI and analytics solutions from a technology perspective, do you find as a founder or product leader that getting users to use and buyers to buy seems harder than it should be? If you lead an internal enterprise data team, have you heard that a ”data product” approach can help—but you’re concerned it’s all hype? My name is Brian T. O’Neill, and on Experiencing Data—one of the top 2% of podcasts in the world—I share the stories of leaders who are leveraging product and UX design to make SAAS analytics, AI applications, and internal data products indispensable to their customers. After all, you can’t create business value with data if the humans in the loop can’t or won’t use your solutions. Every 2 weeks, I release interviews with experts and impressive people I’ve met who are doing interesting work at the intersection of enterprise software product management, UX design, AI and analytics—work that you need to hear about and from whom I hope you can borrow strategies. I also occasionally record solo episodes on applying UI/UX design strategies to data products—so you and your team can unlock financial value by making your users’ and customers’ lives better. Hashtag: #ExperiencingData. JOIN MY INSIGHTS LIST FOR 1-PAGE EPISODE SUMMARIES, TRANSCRIPTS, AND FREE UX STRATEGY TIPS https://designingforanalytics.com/ed ABOUT THE HOST, BRIAN T. O’NEILL: https://designingforanalytics.com/bio/

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002 - Julie Yoo (CPO, Kyruus) on designing a better process for scheduling patients with healthcare providers

002 - Julie Yoo (CPO, Kyruus) on designing a better process for scheduling patients with healthcare providers

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