Jon Ferrara is the founder and CEO of Nimble, a social CRM service for small businesses. He's a serial entrepreneur and a pioneer in the customer relationship management (CRM) industry. He co-founded GoldMine, one of the first contact management apps in 1989, which grew into a very successful venture that he eventually sold for $125 million.  John shares with me how he started GoldMine with just $5000 and how they never took a dime of venture capital money or loans. He tells us about a big personal challenge he faced after selling GoldMine that changed his life forever. And he explains how Nimble is more than just another CRM solution.