Experiencing Data w/ Brian T. O’Neill  (AI & data product management leadership—powered by UX design)

005 - Jason Krantz (Dir. of Biz Analytics/Insights, Weil-McClain) on centering analytics around internal customers


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Jason Krantz is the Director of Business Analytics & Insights for the 135-year old company, Weil McLain and Marley Engineered Products. While the company is responsible for helping keeping homes and businesses warm, Jason is responsible for the creation and growth of analytical capabilities at Weil McLain, and was recognized in 2017 as a “Top 40 Under 40” in the HVAC industry. I'm not surprised given his posts on LinkedIn; Jason seems very focused on satisfying his internal customers and ensuring that there is practical  business value anchoring their analytics initiatives. We talked about:
How Jason’s team keeps their data accessible and relevant to the issue they need to solve for their customer.
How Jason strives to keep the information simple and clean for the customer.
How does Jason help drive analytics in a company culture with a lot of legacy (from its people to its parts)
The importance of focusing on context
How Jason drives his team to be business partners, and not report generators
Resources and Links: 
Jason Krantz on LinkedIn 
Quotes from Jason Krantz: 
"You realize that small quick wins are very effective because, at its core, it’s really important to get executive buy-in."  
"I’m a huge fan of simplicity. As analytics pros, we could very easily make very complex, very intricate models, and just, 'Oh, look at how smart we are.' It doesn’t help our customers. …we only use about two or three different visual types and we use mostly the exact same visual set-up. I can train a sales rep for probably five minutes on all of our reporting because if you understand one, you’re going to understand everything. That gets to the theme again of just simplicity. Don’t over complicate, keep it simple, keep it clean.” 
"…To get buy-in, you really got to have your business case, even to your internal customers, really dialed in. If you just bring them a bunch of crap, that’s how you’re going to lose credibility. They’re going to be like, “I don’t have the time to waste with you,” even though we’re trying to be helpful.”  
"What my team and I do is we really help companies weaponize their data assets." 
Episode Transcript
Brian: Jason, are you there? 
Jason: I’m here my friend. 
Brian: Sweet. How’s it going? 
Jason: It’s going very well today. How’s your Friday going? 
Brian: I’m doing awesome. We’re going to talk a little bit about analytics. Is it Wile McLain or Weil McLain?  
Jason: I say Weil McLain. If I’ve been saying it wrong, I’ve been saying it wrong for a while. 
Brian: As I recall from my musical training, I think in German, the second syllable is the one that says its name. I guess it would be Wile McLain, like if it was W-I-E-L it would be ‘Weil.’ But I don’t know. Its anglicized as they come over the pond. 
Jason: I’m going to go with you on that when you sound like an expert. 
Brian: Nice. Well, you sound like an expert in analytics at Weil McLain. Tell us about what you’re doing over there. We met on LinkedIn, I’ve been enjoying your postings on the social feed about your approach. You seem really passionate about what you’re doing and I’m like, “I don’
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Experiencing Data w/ Brian T. O’Neill  (AI & data product management leadership—powered by UX design)By Brian T. O’Neill from Designing for Analytics

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