The Design Dialogues Podcast

091 Understanding Client Indecision


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Every interior designer will face indecisive clients at some point. This episode provides a structured approach to managing client indecision without endless back-and-forths or project delays.

I hope you enjoy the episode

Beth xx

Download your free Client Decision Guide here

Why Clients Struggle with Decisions:

• Decision fatigue from too many choices 

• Fear of making the wrong choice 

• Emotional attachment to the project 

• Influence from family and friends

Practical Strategies to Prevent Indecision:

• Include decision deadlines in your contract 

• Use 48-72 hour decision windows 

• Explain the consequences of delays 

• Create visual timelines for decision points 

• Limit options to prevent overwhelm 

• Present cohesive schemes rather than isolated choices

Scripts That Work:

• "Based on your style and budget, here is the scheme I've put together. Each piece has been carefully selected to align with your design vision." 

• "I totally understand you want to explore all possibilities, but adding more options at this stage can slow down our progress." 

• "If we change the sofa now, there's a restocking fee of $500 plus a six-week delay. Would you like to proceed?"

Managing Changes After Approval:

• Implement a change order process 

• Include additional fees for revisions 

• Emphasize financial and timeline impacts 

• Create a final approval meeting 

• Develop clear policies around revisions

        

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The Design Dialogues PodcastBy Beth Bieske


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