There are business lessons ALL around us in our day-to-day lives. 

Think about it– as a consumer, there are times you’ve been WOWed when a business goes above and beyond, and there are other times… when you’re just flat-out disappointed. 

And no matter what, there’s always a lesson you learn and can apply in your own pet business. 

As a follow-up to our quick SuperZoo 2023 recap, we’re bringing you the infamous hotel story from our founder, Candace D’Agnolo. 

In this episode, you’ll hear: 

🐕 Whether it was dog poop, blood, or ketchup… yup, we’re NOT kidding. 

🐕 Candace’s thought process as her unique hotel experience was unfolding. 

🐕 Six VERY important business lessons Candace took away from this interesting experience. 

🐕 How the hotel could’ve handled things differently and created a raving, loyal fan out of a less-than-ideal scenario. 

🐕 And so much more! 

Ready to build your amazing and intentional customer experience? Then get ready to listen and learn from this episode! 

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