In this solo episode, I’m sharing a surprising business lesson that started in a less-than-stellar wash bay and ended in a car wash that felt more like a spa.

From broken vacuums and missing towels to free upgrades and genuine customer care, these experiences reminded me that the little things aren’t so little. I’ll walk you through three takeaways every business can use, whether you’re selling beef, running a boutique, managing a member-based organization, or leading a team.

If you want to make your customers feel good about paying you (and keep them coming back), it’s all about consistency, attention to detail, and showing people they matter.

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