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What does the future of UX look like? In today's episode, our host, Chris Strahl, sits down with Kate Moran, the VP of Research and Content at Nielsen Norman Group. They explore the promise of hyper-personalized experiences, the challenges of resource limitations, and the innovative potential of AI in accelerating design processes. Kate touches on the balance between speed and risk when integrating AI into products, highlighting the significance of human input in maintaining brand consistency and preventing unpredictability. Their conversation addresses ethical considerations, data privacy, and the societal impact of AI, emphasizing transparent communication from organizations.

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Guest

Kate Moran is an expert in UX research, writing, and strategy. She has made substantial contributions to the field through her research and thought leadership. Kate is Vice President of Research and Content at Nielsen Norman Group.

Host
Chris Strahl is co-founder and CEO of Knapsack, host of @TheDSPod, DnD DM, and occasional river guide. You can find Chris on Twitter as @chrisstrahl and on LinkedIn.

Sponsor
Sponsored by Knapsack, the design system platform that brings teams together. Learn more at knapsack.cloud.