Have you ever attached a negative memory to an experience?  In this episode I share a story of Gracie getting a hair cut and how our experience had the power to change the way I saw her haircut.  This relates to the way I run my business as well.  We have an opportunity to create positive memories for our clients to attach to their experiences working with us.  Client experience can look different for everyone!   It is possible to create a positive client experience that fits just right into our lives.

With amazing email response time comes the discussion of boundaries.  Should we have actual business hours when we work from home?  Or should we always answer emails as we get them?  This episode digs into this topic and how over time I have found a happy medium where I can still be prompt while still having balance at home.

I also dig into a story of what I did to make my biggest business mistake right.

Shownotes