Sign up to save your podcasts
Or
Share #12 – NPS Unicorn (Mike Haney & Ben Grynol)
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
#12 – NPS Unicorn (Mike Haney & Ben Grynol)
As we’ve been building Levels, two factors that we’ve been focused on are Member feedback and Member experience. Internally, we have a goal of building a NPS Unicorn – a company with a NPS score of 90 and above.
Sign Up to Get Your Free Ultimate Guide to Glucose: https://levels.link/wnl
In this episode, Mike Haney, Head of Content, and Ben Grynol, Head of Growth, sat down to dig into what that means to build an NPS Unicorn and how we’ll work towards this goal as a team.
Levels helps you see how food affects your health, empowering you with the tools needed to achieve health goals and improve healthspan. Levels Members gain access to the Levels app and continuous glucose monitors (CGMs), providing real-time feedback on how diet and lifestyle choices impact your metabolic health.
Look for new shows every month on A Whole New Level, where we have in-depth conversations with thought leaders about metabolic health.
(09:20) - The NPS unicorn club
(13:14) - Keep goals aligned with helping people
(14:42) - Use customer satisfaction to overcome friction
(20:29) - Scale with the customer front of mind
(21:53) - Community is valuable
(25:19) - Tap into tribalism
(28:22) - Create an empowering environment
(30:37) - Unlock answers for the customer
(34:24) - Other goals may take precedent
(39:09) - Keep testing and learning
Transcripts & Show Notes
Medium Post
Building an NPS Unicorn: How We Plan to Impact 1 Billion People Through Member Experience
View all episodes
By Levels
4.7
237237 ratings
As we’ve been building Levels, two factors that we’ve been focused on are Member feedback and Member experience. Internally, we have a goal of building a NPS Unicorn – a company with a NPS score of 90 and above.
Sign Up to Get Your Free Ultimate Guide to Glucose: https://levels.link/wnl
In this episode, Mike Haney, Head of Content, and Ben Grynol, Head of Growth, sat down to dig into what that means to build an NPS Unicorn and how we’ll work towards this goal as a team.
Levels helps you see how food affects your health, empowering you with the tools needed to achieve health goals and improve healthspan. Levels Members gain access to the Levels app and continuous glucose monitors (CGMs), providing real-time feedback on how diet and lifestyle choices impact your metabolic health.
Look for new shows every month on A Whole New Level, where we have in-depth conversations with thought leaders about metabolic health.
(09:20) - The NPS unicorn club
(13:14) - Keep goals aligned with helping people
(14:42) - Use customer satisfaction to overcome friction
(20:29) - Scale with the customer front of mind
(21:53) - Community is valuable
(25:19) - Tap into tribalism
(28:22) - Create an empowering environment
(30:37) - Unlock answers for the customer
(34:24) - Other goals may take precedent
(39:09) - Keep testing and learning
Transcripts & Show Notes
Medium Post
Building an NPS Unicorn: How We Plan to Impact 1 Billion People Through Member Experience
More shows like LEVELS – A Whole New Level
View all
Dr. Ruscio Radio, DC: Health, Nutrition and Functional Healthcare
785 Listeners
FoundMyFitness
5,391 Listeners
Well Beyond 40
1,090 Listeners
The mindbodygreen Podcast
2,043 Listeners
The Genius Life
4,956 Listeners
Dhru Purohit Show
3,468 Listeners
The Dr. Hyman Show
9,247 Listeners
The Peter Attia Drive
8,006 Listeners
Everyday Wellness: Midlife Hormones, Menopause, and Science for Women 35+
172 Listeners
The Ben Azadi Show
1,096 Listeners
BETTER! Muscle, Mobility, Metabolism & (Peri) Menopause with Dr. Stephanie
627 Listeners
Dr. Jockers Functional Nutrition
839 Listeners
The Metabolic Classroom with Dr. Ben Bikman
243 Listeners
The Dr. Gabrielle Lyon Show
1,261 Listeners
The Metabolic Link
116 Listeners