NN/G UX Podcast

12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)

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One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.

Kara Pernice's Articles and Videos (NN/g bio) 

NN/g courses and articles referenced in this episode:

  • ResearchOps (UX certification course) 
  • ResearchOps (article) 
  • Research Repositories for Tracking UX Research and Growing Your ResearchOps (article) 
  • Design Systems 101 (article)
  • DesignOps (UX certification course) 


    • Research repository tools mentioned:

    • Dovetail
    • Consider.ly
    • Airtable 


      • Other ResearchOps pioneers and communities:

      • Kate Towsey's Work (articles on Medium)
      • Leveling up your Ops and Research — a strategic look at scaling research and Ops (by Brigette Metzler)
      • ResearchOps Community (and Slack channel)


        • ...and if you were curious what research papers launched Kara into her UX career, here are two of them:

        • Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108.
        • Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.
          • ...more
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