NN/G UX Podcast

12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)

Listen Later

One might think user research gets easier when there are more people available to do it; but managing research initiatives at scale can be a difficult task in itself. In this episode, Kara Pernice, Senior VP at NN/g shares her experience and insights about managing UX research operations.

Kara Pernice's Articles and Videos (NN/g bio) 

NN/g courses and articles referenced in this episode:

  • ResearchOps (UX certification course) 
  • ResearchOps (article) 
  • Research Repositories for Tracking UX Research and Growing Your ResearchOps (article) 
  • Design Systems 101 (article)
  • DesignOps (UX certification course) 


    • Research repository tools mentioned:

    • Dovetail
    • Consider.ly
    • Airtable 


      • Other ResearchOps pioneers and communities:

      • Kate Towsey's Work (articles on Medium)
      • Leveling up your Ops and Research — a strategic look at scaling research and Ops (by Brigette Metzler)
      • ResearchOps Community (and Slack channel)


        • ...and if you were curious what research papers launched Kara into her UX career, here are two of them:

        • Nielsen, J. (1990). Big paybacks from 'discount' usability engineering. IEEE Software 7, 3 (May), 107-108.
        • Nielsen, J. (1992). Finding usability problems through heuristic evaluation. Proc. ACM CHI'92 (Monterey, CA, 3-7 May), 373-380.
          • ...more
          View all episodesView all episodes
          Download on the App Store
          NN/G UX PodcastBy Nielsen Norman Group
          • 4.7
          • 4.7
          • 4.7
          • 4.7
          • 4.7

          4.7

          105 ratings

          More shows like NN/G UX Podcast

          View all
          The Knowledge Project by Shane Parrish

          The Knowledge Project

          2,704 Listeners

          Design Matters with Debbie Millman by Design Matters Media

          Design Matters with Debbie Millman

          1,228 Listeners

          Uncanny Valley | WIRED by WIRED

          Uncanny Valley | WIRED

          501 Listeners

          HBR IdeaCast by Harvard Business Review

          HBR IdeaCast

          1,849 Listeners

          Super Data Science: ML & AI Podcast with Jon Krohn by Jon Krohn

          Super Data Science: ML & AI Podcast with Jon Krohn

          301 Listeners

          NVIDIA AI Podcast by NVIDIA

          NVIDIA AI Podcast

          345 Listeners

          Design Better by The Curiosity Department, sponsored by Wix Studio

          Design Better

          319 Listeners

          Tech Brew Ride Home by Morning Brew

          Tech Brew Ride Home

          970 Listeners

          The Futur with Chris Do by The Futur

          The Futur with Chris Do

          857 Listeners

          The Happiness Lab: Getting Unstuck by Pushkin Industries

          The Happiness Lab: Getting Unstuck

          14,401 Listeners

          Uncensored CMO by Jon Evans

          Uncensored CMO

          46 Listeners

          A Bit of Optimism by Simon Sinek

          A Bit of Optimism

          2,189 Listeners

          MIT Technology Review Narrated by MIT Technology Review

          MIT Technology Review Narrated

          264 Listeners

          Honest UX Talks by Wix Studio by Anfisa Bogomolova & Ioana Teleanu

          Honest UX Talks by Wix Studio

          42 Listeners

          The AI Daily Brief: Artificial Intelligence News and Analysis by Nathaniel Whittemore

          The AI Daily Brief: Artificial Intelligence News and Analysis

          638 Listeners