Join David Surey, Senior Technical Account Manager at AWS, as he sits down with colleagues Nicole, Gabor, and Steffen for an insightful conversation about the world of Technical Account Management at AWS. This episode offers a rare behind-the-scenes look at one of AWS Enterprise Support's most crucial roles.

What You'll Discover

The TAM Role Demystified: Get clarity on what Technical Account Managers actually do day-to-day and how they fit into AWS's support ecosystem. From proactive customer engagement to strategic partnership building, learn about the multifaceted nature of this position.

Enterprise Support Explained: Understand the different AWS support tiers and why Enterprise Support represents the premium level of AWS customer care. Discover what sets it apart from Business and Developer support levels.

Real-World Perspectives: Hear from both seasoned professionals and newcomers to the field. Nicole shares her fresh perspective as someone just five months into her TAM journey, while Gabor reflects on years of experience in the role.

The Challenge and Reward: Learn why no two days are alike for a TAM - from the excitement of constant learning and variety to the challenges of context switching between different customer needs and technical domains.

## Perfect For

- AWS customers considering Enterprise Support - IT professionals interested in customer-facing technical roles - Anyone curious about career paths within AWS - Teams looking to understand how TAMs can support their cloud journey