In this episode of Design Dialogues, I’m joined by Hannah Brown, the founder of Hey! Design, a Central Coast-based documentation expert supporting interior designers, cabinet makers, and builders with the technical side of interior design.

Hannah shares her fascinating journey from working in child protection in the UK to starting her own design documentation business here in Australia. We dive deep into the world of outsourcing, the most common (and costly) mistakes designers make, and how clear systems and communication can make or break your projects.

If you're a designer who’s ever struggled with documentation, felt overwhelmed by technical drawings, or wanted to ensure your designs actually work once they're built — this conversation is for you.

Hope you enjoy the episode

Beth xx

. Hannah’s inspiring pivot from a career in child protection to running a documentation studio for designers
. Why she chose to focus on kitchens, bathrooms, and joinery — and how she found her niche
. The biggest mistakes designers make in documentation (and how to avoid them)
. How poor communication and unclear briefs can sabotage even the best designs
. The difference between a good handover and a frustrating one
. Why she prefers fixed fees over hourly rates — and why that benefits everyone
. The power of strong builder and cabinetmaker relationships
. Productivity habits and tech hacks Hannah swears by to balance business and family
. Why she believes collaboration is the future of our industry

. Documentation is not decoration. It’s your communication tool — and critical for client satisfaction.
. Outsourcing isn’t giving up control — it’s creating capacity for the parts of the work you love most.
. Precision matters. If you’re skipping filler panels or overlooking appliance clearances, you’re putting your reputation at risk.
. Timelines protect everyone. Working with external collaborators means your deadlines matter — and so do your client’s.
. Collaboration over competition is the future of interior design — especially outside metro areas.

. Interior designers who are growing their business and looking to delegate documentation
. Designers shifting careers later in life and needing support on the technical side
. Anyone delivering kitchens, bathrooms or joinery-based projects
. Creative professionals juggling family life with studio ownership
. Designers who want to reduce overwhelm and elevate the quality of their work

"Documentation is where your design becomes real. If it doesn’t work on paper, it’s not going to work on-site — and your client is trusting you to get that right." – Hannah Brown

Instagram: @_hey_design
Website: heydesign.com.au

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