Making his second appearance on the show, our guest today joins us nearly a year to the day since his first visit and could perhaps be the first guest request we’ve ever had on. Last time he was here he said world class agency was putting your clients and your customers at the forefront of what you're trying to achieve. This time he’s here to talk a little on the good and bad of social media, how that plugs into customer experience and where he sees the market heading too. He remains review royalty and he’s just been given the title of Commercial Director at the ESTAS group.

The episode Ben mentions throughout - https://podcasts.apple.com/tt/podcast/e26-johann-hari-we-have-lost-our-connections/id1291423644?i=1000430618271