Getting feedback used to make my chest tighten. I'd spend so much energy trying to live a life where I'd never have to hear that I let someone down or disappointed them. The problem? That's impossible. You will inevitably get feedback as a coach and as a business owner.

So you need to get good at it. Not just operationally, but emotionally.

This episode walks through the three mindset shifts that change how you receive feedback, plus the actual systems we use at my companies to automate and analyze feedback without it derailing an entire day or week. 

What’s important to remember is that you get to choose what you think of the feedback you receive. Feedback isn't fact or truth necessarily. It's just an opinion, an observation, or a thought.

The choice you make about which feedback gets your energy is entirely up to you. 

Don’t let one negative comment spiral you out of control while barely registering the positive ones. Instead, appreciate positive reviews and feedback more deeply so you can stay grounded when the negative ones come in.

This week, we’re covering how to automate your feedback process so it doesn't hit your inbox unexpectedly, when and how to review it, what questions to ask yourself when analyzing whether to act on it, and why the customer isn't always right. That last one matters more than you think when you're trying to build a sustainable business.

If feedback makes your stomach ache or your palms sweat, this episode will help you build the operational and emotional shields you need.

Links & Resources:

• How to Create Buy-in - Free Workshop
• Join the Facebook group
• Financial Coach Academy enrollment

Key Takeaways:

• You get to choose what you think of the feedback you receive. Feedback isn't fact or truth necessarily; it's just an opinion, observation, or thought. You decide what to make of it.
• Negative feedback doesn't have to be louder than positive feedback. Which feedback gets your thoughts and energy is entirely up to you. It's your choice.
• You will get feedback, so you might as well get good at it. Once you accept this is inevitable, your mind shifts from trying to prevent it to learning how to be ready for it operationally and emotionally.
• Never make changes based on one person's feedback. Note it, but wait to see if others bring up the same thing. Over-tweaking costs you time, money, and business momentum.
• Ask: Is something wrong, or is this a personal preference? This prevents over-optimizing. Nice-to-have ideas go on a list and get prioritized. Broken things get fixed.
• Is there merit to this feedback? This softer question makes analysis easier than asking if feedback is "right" or "wrong;” you can find merit in pieces even when the full feedback stings.
• The customer isn't always right. Sometimes you've already considered what they're asking for and chose not to do it. That's okay. Feedback needs to be weighed against values, resources, and other priorities.