On this episode we interview Kristyn Dix, a .....wait a second...no cheating here- you will have to listen to the episode to get what department she works in there as we introduce a new segment - Guess the Guest. Here is a little I can share about her background for some more clues: 

Kristyn attended Bowling Green State University majoring in communications. She began her career at Kemba CU as a teller in 1986 and spent most of my time here in Branch Operations. 

She has a passion for their members and how they serve them. Working in the ___________ arena she gets to prepare and develop others on how we handle the experience our members receive!

Once we revealed her secret identity we discussed her recent group project with ServiStar - a culture workshop we call Vertex. In it she discusses: 

4.10 How she found ServiStar (Michael Neill really)

4.55 The benefit of having the entire organization go through a program like Vertex

6.14 How the training worked out virtually versus in person

8.30 Kristyn shares her favorite online module and email me to get 30 days access to the CBT course here  

To find out more about our Vertex program described in this episode visit our website here. 

And to schedule an appointment with the hosts here to discuss similar cultural programs for your credit union. 

Thanks for sharing and listening to the credit union leadership podcast. We have so much in store for the upcoming year for you listeners....stay tuned.