The SaaS Podcast - SaaS, Startups, Growth Hacking & Entrepreneurship

159: Why Help Scout Doesn't Want Your Customers To Know It's There - With Nick Francis

Listen Later

Nick Francis is the co-founder and CEO of Help Scout, a simple help desk product designed for small and medium-sized businesses. Help Scout was founded in April 2011 and now powers over 8,000 support teams in over 140 countries.


The Show Notes

  • Help Scout
  • HelpU
  • Basecamp
  • SalesForce
  • Shopify
  • MailChimp
  • Gmail
  • TechStars
  • "Do More Faster: TechStars Lessons to Accelerate Your Startup" by Brad Feld & David Cohen
  • David Cohen on Twitter
  • Katie Rae on Twitter
  • Nick on Twitter
  • Omer on Twitter


    • Enjoyed this episode?

    • Subscribe to the podcast
    • Leave a rating and review
    • Follow Omer on Twitter


      Need help with your SaaS?

      1. Join SaaS Club Plus: our membership and community for new and early-stage SaaS founders. Join and get training & support.
      2. Join SaaS Club Launch: a 12-week group coaching program to help you get your SaaS from zero to your first $10K revenue.
      3. Apply for SaaS Club Accelerate: If you'd like to work directly with Omer 1:1, then request a free strategy session.
        ...more
        View all episodesView all episodes
        Download on the App Store
        The SaaS Podcast - SaaS, Startups, Growth Hacking & EntrepreneurshipBy Omer Khan
        • 4.8
        • 4.8
        • 4.8
        • 4.8
        • 4.8

        4.8

        182 ratings

        More shows like The SaaS Podcast - SaaS, Startups, Growth Hacking & Entrepreneurship

        View all
        This Week in Startups by Jason Calacanis

        This Week in Startups

        1,281 Listeners

        Startups For the Rest of Us by Rob Walling

        Startups For the Rest of Us

        694 Listeners

        a16z Podcast by Andreessen Horowitz

        a16z Podcast

        1,040 Listeners

        The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch by Harry Stebbings

        The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

        524 Listeners

        The Official SaaStr Podcast: SaaS | Founders | Investors by SaaStr

        The Official SaaStr Podcast: SaaS | Founders | Investors

        178 Listeners

        Masters of Scale by WaitWhat

        Masters of Scale

        3,991 Listeners

        Y Combinator Startup Podcast by Y Combinator

        Y Combinator Startup Podcast

        228 Listeners

        My First Million by Hubspot Media

        My First Million

        2,619 Listeners

        The Startup Ideas Podcast by Greg Isenberg

        The Startup Ideas Podcast

        199 Listeners

        Marketing Against The Grain by Hubspot Media

        Marketing Against The Grain

        353 Listeners

        Beyond The Prompt - How to use AI in your company by Jeremy Utley & Henrik Werdelin

        Beyond The Prompt - How to use AI in your company

        50 Listeners

        Moneywise by Hampton

        Moneywise

        644 Listeners

        AI + a16z by a16z

        AI + a16z

        31 Listeners

        Never Enough by Andrew Wilkinson

        Never Enough

        54 Listeners

        Lightcone Podcast by Y Combinator

        Lightcone Podcast

        21 Listeners