Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention it ... at all.
<a href="https://www.covoyacoffee.com/" target="_blank">Visit and Explore Covoya!</a> <a href="https://www.surveymonkey.com/r/9Z2WF6C" target="_blank">TAKE OUR LISTENER SURVEY</a>

Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention it ... at all. Visit and Explore Covoya! TAKE OUR LISTENER SURVEY

Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention it ... at all.
<a href="https://www.covoyacoffee.com/" rel="noopener noreferrer">Visit and Explore Covoya!</a>&nbsp;<a href="https://www.surveymonkey.com/r/9Z2WF6C" rel="noopener noreferrer">TAKE OUR LISTENER SURVEY</a>

#17 The Coffee Roaster & Customer Training-Part 1

Welcome to The Exchange Coffee Podcasting Network presented by Covoya Specialty Coffee.

The Exchange is a coffee podcast where your hosts talk about topics of interest to coffee roasters. 

Another Cup is a podcast devoted to our belief that coffee is always a collaborative voyage, interviews with customers, suppliers and colleagues. 

Extra Shots are audio blogs, readings from some of our most popular blogs from covoyacoffee.com.

Ristretto: Short Shots. Any Topic.

On All About Coffee a Page-by-Page Podcast we explore William H. Ukers coffee tome one page and one digression at a time. 

Ex-Files, Podcasts from the Past are revisited and remastered episodes from 2018 and 2019.

Business

Entrepreneurship

History

Management

Welcome to The Exchange Coffee Podcasting Network presented by Covoya Specialty Coffee. The Exchange is a coffee podcast where your hosts talk about topics of interest to coffee roasters. Another Cup is a podcast devoted to our belief that coffee is always a collaborative voyage, interviews with customers, suppliers and colleagues. Extra Shots are audio blogs, readings from some of our most popular blogs from covoyacoffee.com. Ristretto: Short Shots. Any Topic. On All About Coffee a Page-by-Page Podcast we explore William H. Ukers coffee tome one page and one digression at a time. Ex-Files, Podcasts from the Past are revisited and remastered episodes from 2018 and 2019.

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#17 The Coffee Roaster & Customer Training-Part 1

#17 The Coffee Roaster & Customer Training-Part 1

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