The J. Sterling Hughes Show

#18 - Ups/Downs of Non-Lawyer Consults and Steps to a Client Experience Overhaul [Sterling Chronicles August 2023]


Listen Later

Send us a text

The Sterling Chronicles series presents a month-by-month account of the victories, setbacks, and lessons encountered while building a rapidly growing family law practice.

My objective is to record and share our firm's successes and challenges, with the aspiration that you can take from our experiences and shorten your success curve.

In this installment, we delve into the events of August 2023.

1 - Our team continues to work toward implementing non-lawyer consults across the firm.  We are seeing very positive results paired with some kicks in the mouth and losses.  Nevertheless, our team is experiencing incremental progress.  

2 - Our financial and performance numbers are mostly up over July.  That is somewhat of a relief as August can be spotty due to it being summer vacation season. 

3 - We conclude this month's Chronicles episode with the State of Sterling talk we had in our weekly, all-team Summons Meeting. The topic was Client Experience.  This is  our first step to a firm-wide initiative to overhaul, measure and deploy an incredible client experience.  We are transforming how family law is practiced with our fresh, modern billing approach.  The next natural evolution is to do this with the Family Law Client Experience. 

Enjoy. :-)  I encourage you to watch what we are doing and do it better!

-------------------------

Go to: www.JSterlingHughes.com for tons of Family Law Practice resources.

My purpose is to Empower Family Law Attorneys so they can build a beautiful family law practice and have the practice of their dreams.

I share my family law firm’s secrets, tactics, and strategies of how we have grown from 0 to 25 attorneys and over $15m in revenue in our first ten years.

When I am not podcasting, I am the CEO and Co-Founder of SterlingLawyers.com.

Follow me on: LinkedIn - YouTube - X - Instagram - TikTok

...more
View all episodesView all episodes
Download on the App Store

The J. Sterling Hughes ShowBy Jeff Sterling Hughes

  • 5
  • 5
  • 5
  • 5
  • 5

5

8 ratings


More shows like The J. Sterling Hughes Show

View all
THE ED MYLETT SHOW by Ed Mylett | Cumulus Podcast Network

THE ED MYLETT SHOW

14,045 Listeners

Profit with Law: Profitable Law Firm Growth by Moshe Amsel

Profit with Law: Profitable Law Firm Growth

91 Listeners

Grow Your Law Firm by Ken Hardison

Grow Your Law Firm

56 Listeners

The Game Changing Attorney Podcast with Michael Mogill by Michael Mogill

The Game Changing Attorney Podcast with Michael Mogill

527 Listeners

The Lawyer Millionaire™: The #1 Show for Law Firm Growth & Financial Freedom by Darren Wurz, CFP

The Lawyer Millionaire™: The #1 Show for Law Firm Growth & Financial Freedom

23 Listeners

Great Practice. Great Life. by Atticus by Steve Riley

Great Practice. Great Life. by Atticus

55 Listeners