What makes a brand truly relevant and why do so many lose touch with their customers?After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets.In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultural awareness define lasting success in China. He also shares why he decided to leave the corporate world after two decades and what he envisions with his new venture YB STRATIS.Listen in and connect with <a href='https://www.linkedin.com/in/yannbozec/'>Yann Bozec</a> on LinkedIn.<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1869386/open_sms">Send a text</a>asiabits hier abonnieren: <a href='https://asiabits.com/'>asiabits.com</a> Damians Team kontaktieren: <a href='https://www.genuine-asia.com/'>www.genuine-asia.com</a> Moderatoren & Hosts: <a href='https://www.linkedin.com/in/damianmaib/'>Damian Maib</a> & <a href='https://www.linkedin.com/in/afuthomas/'>Thomas Derksen</a> Schnitt & Produktion: <a href='https://www.linkedin.com/in/eva-trotno-bb6172257/'>Eva Trotno</a>

What makes a brand truly relevant and why do so many lose touch with their customers? After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets. In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultural awareness define lasting success in China. He also shares why he decided to leave the corporate world after two decades and what he envisions with his new venture YB STRATIS. Listen in and connect with Yann Bozec on LinkedIn. Send a text asiabits hier abonnieren: asiabits.com Damians Team kontaktieren: www.genuine-asia.com Moderatoren & Hosts: Damian Maib & Thomas Derksen Schnitt & Produktion: Eva Trotno

What makes a brand truly relevant and why do so many lose touch with their customers?After two decades leading global brands like Coach, Kate Spade, and L’Oréal across Asia, Yann Bozec shares what it really takes to stay customer-centric in one of the world’s fastest-changing markets.In this episode, he reflects on what separates brands people would truly miss from those that fade away, why understanding the customer is the ultimate competitive edge, and how humility, curiosity, and cultural awareness define lasting success in China.&nbsp;He also shares why he decided to leave the corporate world after two decades and what he envisions with his new venture YB STRATIS.Listen in and connect with <a href="https://www.linkedin.com/in/yannbozec/" rel="noopener noreferrer">Yann Bozec</a> on LinkedIn.<a href="https://www.buzzsprout.com/twilio/text_messages/1869386/open_sms" rel="noopener noreferrer">Send a text</a>asiabits hier abonnieren: <a href="https://asiabits.com/" rel="noopener noreferrer">asiabits.com</a> Damians Team kontaktieren: <a href="https://www.genuine-asia.com/" rel="noopener noreferrer">www.genuine-asia.com</a> Moderatoren &amp; Hosts: <a href="https://www.linkedin.com/in/damianmaib/" rel="noopener noreferrer">Damian Maib</a> &amp; <a href="https://www.linkedin.com/in/afuthomas/" rel="noopener noreferrer">Thomas Derksen</a> Schnitt &amp; Produktion: <a href="https://www.linkedin.com/in/eva-trotno-bb6172257/" rel="noopener noreferrer">Eva Trotno</a>

#188 – Why Most Fail to Understand Their Customers – With Yann Bozec

Made in China ist ein Podcast mit den führenden China-Experten, in dem CEOs, Gründer, prominente Stimmen und dokumentarische Reportagen aus erster Hand zeigen, wie China wirklich funktioniert. Wer diesen Podcast hört, braucht keinen weiteren, um Chinas Dynamiken realistisch zu verstehen.Hosts sind Thomas Derksen, einer der reichweitenstärksten westlichen China-Stimmen mit mehr als zehn Millionen Followern, und Damian Maib, Gründer von GENUINE und Berater europäischer Marken im China-Geschäft. In Gesprächen und Reportagen treffen sie Entscheidungsträger aus Wirtschaft, Politik, Technologie, E-Commerce und Social Commerce, die erklären, was in China funktioniert, was scheitert und was man daraus lernen kann.Der Podcast richtet sich an Menschen, die beruflich oder strategisch mit China zu tun haben und China nicht beobachten, sondern begreifen wollen. Jede Woche erscheinen neue Folgen mit aktuellen Stimmen und relevanten Einblicken.---------------------------------------------------------------------------------------------------------------------Made in China is a podcast featuring the leading experts on China, where CEOs, founders, prominent voices and documentary reports show how the country really works. If you listen to this podcast, you do not need another one to understand China realistically.The hosts are Thomas Derksen, one of the most widely followed Western voices on China with more than ten million followers, and Damian Maib, founder of GENUINE and advisor to European brands operating in China. In interviews and reportages they speak with decision-makers from business, politics, technology, e-commerce and social commerce who explain what works in China, what fails and what can be learned from it.The podcast is for people who deal with China professionally or strategically and do not want to watch China from the outside but understand it. New episodes are released every week with current voices and relevant insights. https://www.thomas-derksen.com/ https://www.genuine-asia.com/

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Made in China ist ein Podcast mit den führenden China-Experten, in dem CEOs, Gründer, prominente Stimmen und dokumentarische Reportagen aus erster Hand zeigen, wie China wirklich funktioniert. Wer diesen Podcast hört, braucht keinen weiteren, um Chinas Dynamiken realistisch zu verstehen. Hosts sind Thomas Derksen, einer der reichweitenstärksten westlichen China-Stimmen mit mehr als zehn Millionen Followern, und Damian Maib, Gründer von GENUINE und Berater europäischer Marken im China-Geschäft. In Gesprächen und Reportagen treffen sie Entscheidungsträger aus Wirtschaft, Politik, Technologie, E-Commerce und Social Commerce, die erklären, was in China funktioniert, was scheitert und was man daraus lernen kann. Der Podcast richtet sich an Menschen, die beruflich oder strategisch mit China zu tun haben und China nicht beobachten, sondern begreifen wollen. Jede Woche erscheinen neue Folgen mit aktuellen Stimmen und relevanten Einblicken. --------------------------------------------------------------------------------------------------------------------- Made in China is a podcast featuring the leading experts on China, where CEOs, founders, prominent voices and documentary reports show how the country really works. If you listen to this podcast, you do not need another one to understand China realistically. The hosts are Thomas Derksen, one of the most widely followed Western voices on China with more than ten million followers, and Damian Maib, founder of GENUINE and advisor to European brands operating in China. In interviews and reportages they speak with decision-makers from business, politics, technology, e-commerce and social commerce who explain what works in China, what fails and what can be learned from it. The podcast is for people who deal with China professionally or strategically and do not want to watch China from the outside but understand it. New episodes are released every week with current voices and relevant insights. https://www.thomas-derksen.com/ https://www.genuine-asia.com/

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#188 – Why Most Fail to Understand Their Customers – With Yann Bozec

#188 – Why Most Fail to Understand Their Customers – With Yann Bozec

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