What you'll learn from this construction podcast episode with Jeff Sawyer of TruNorth Construction:

- How unhappy customers can be a symptom of gaps in your processes.

- How Jeff's team uses TQM, total quality management, to make customers happier and get buy in from his team.

- How Jeff looks at red flags and flaws in his processes.

- We go deep into how to create processes for your business, and Jeff's advice for how and where to get started.

- Jeff's unconventional approach to punchlists.

- Great way to say thank you at the end of a project.

How to connect with Jeff Sawyer:

http://www.trunorthconstruction.com

Resources mentioned in this construction podcast episode:

LL Flooring - http://www.llflooring.com/pro

Apparatus Contractor Services - http://www.goapparatus.com

CoConstruct Software - http://www.constructionleadingedge.com/coconstruct

Get Paid for Estimates - https://buildermasterclass.com/script