What you'll learn from this construction podcast episode with Jeff Sawyer of TruNorth Construction: - How unhappy customers can be a symptom of gaps in your processes. - How Jeff's team uses TQM, total quality management, to make customers happier and get buy in from his team. - How Jeff looks at red flags and flaws in his processes. - We go deep into how to create processes for your business, and Jeff's advice for how and where to get started. - Jeff's unconventional approach to punchlists. - Great way to say thank you at the end of a project. How to connect with Jeff Sawyer: <a href="http://www.trunorthconstruction.com" target="_blank" rel="noopener"> http://www.trunorthconstruction.com</a> Resources mentioned in this construction podcast episode: LL Flooring - <a href= "http://www.llflooring.com/pro" target="_blank" rel= "noopener">http://www.llflooring.com/pro</a> Apparatus Contractor Services - <a href= "http://www.goapparatus.com" target="_blank" rel= "noopener">http://www.goapparatus.com</a> CoConstruct Software - <a href= "http://www.constructionleadingedge.com/coconstruct" target= "_blank" rel= "noopener">http://www.constructionleadingedge.com/coconstruct</a> Get Paid for Estimates - <a href= "https://buildermasterclass.com/script">https://buildermasterclass.com/script</a>

What you'll learn from this construction podcast episode with Jeff Sawyer of TruNorth Construction: - How unhappy customers can be a symptom of gaps in your processes. - How Jeff's team uses TQM, total quality management, to make customers happier and get buy in from his team. - How Jeff looks at red flags and flaws in his processes. - We go deep into how to create processes for your business, and Jeff's advice for how and where to get started. - Jeff's unconventional approach to punchlists. - Great way to say thank you at the end of a project. How to connect with Jeff Sawyer: http://www.trunorthconstruction.com Resources mentioned in this construction podcast episode: LL Flooring - http://www.llflooring.com/pro Apparatus Contractor Services - http://www.goapparatus.com CoConstruct Software - http://www.constructionleadingedge.com/coconstruct Get Paid for Estimates - https://buildermasterclass.com/script

What you'll learn from this construction podcast episode with Jeff Sawyer of TruNorth Construction: - How unhappy customers can be a symptom of gaps in your processes. - How Jeff's team uses TQM, total quality management, to make customers happier and get buy in from his team. - How Jeff looks at red flags and flaws in his processes. - We go deep into how to create processes for your business, and Jeff's advice for how and where to get started. - Jeff's unconventional approach to punchlists. - Great way to say thank you at the end of a project. How to connect with Jeff Sawyer: <a href="http://www.trunorthconstruction.com" rel="noopener noreferrer"> http://www.trunorthconstruction.com</a> Resources mentioned in this construction podcast episode: LL Flooring - <a href="http://www.llflooring.com/pro" rel="noopener noreferrer">http://www.llflooring.com/pro</a> Apparatus Contractor Services - <a href="http://www.goapparatus.com" rel="noopener noreferrer">http://www.goapparatus.com</a> CoConstruct Software - <a href="http://www.constructionleadingedge.com/coconstruct" rel="noopener noreferrer">http://www.constructionleadingedge.com/coconstruct</a> Get Paid for Estimates - <a href="https://buildermasterclass.com/script" rel="noopener noreferrer">https://buildermasterclass.com/script</a>

#188: Zero Punchlist Policy & Business Process Hacks with Jeff Sawyer

Construction business owners doing $1M–$20M: fix your preconstruction and handoffs so you can stop firefighting and build a profitable business that runs without you.  

For custom home builders, remodelers, commercial GCs, and trade contractors, this podcast shows you how to design a real preconstruction process and nail the handoff from office to field. If your projects are slipping, profit is bleeding out through rework and giveaways, and everything lives in your head, you'll get practical systems to tighten precon, cut chaos, and turn your construction business into a more profitable, controllable machine that runs without you.  

Over time, you'll use what you hear on this show to:  

✅ Buy back your time– spend less of your week in day‑to‑day fires and more of it leading, selling, and actually living your life.  

✅ Maximize your profit from the work you already do instead of just grinding for more volume.
  
✅ Scale with confidence – grow the business without doubling your hours or losing control.
  
✅ Turn your company into a real asset, not just a job – one that can run without you, give you real vacations, and eventually support whatever exit or lifestyle you want.  

Host Todd Dawalt has spent nearly 30 years in construction and the last decade coaching hundreds of builders, remodelers, GCs, and trade contractors on these issues, managing over $300M of projects and helping companies uncover millions in hidden profit.  

Hit *Follow* so you don't miss an episode and keep turning your construction business into a systematized, profitable machine that doesn't depend on you for every decision. To go deeper, tools and resources are at constructionleadingedge.com.

Business

Entrepreneurship

Management

Construction business owners doing $1M–$20M: fix your preconstruction and handoffs so you can stop firefighting and build a profitable business that runs without you. For custom home builders, remodelers, commercial GCs, and trade contractors, this podcast shows you how to design a real preconstruction process and nail the handoff from office to field. If your projects are slipping, profit is bleeding out through rework and giveaways, and everything lives in your head, you'll get practical systems to tighten precon, cut chaos, and turn your construction business into a more profitable, controllable machine that runs without you. Over time, you'll use what you hear on this show to: ✅ Buy back your time– spend less of your week in day‑to‑day fires and more of it leading, selling, and actually living your life. ✅ Maximize your profit from the work you already do instead of just grinding for more volume. ✅ Scale with confidence – grow the business without doubling your hours or losing control. ✅ Turn your company into a real asset, not just a job – one that can run without you, give you real vacations, and eventually support whatever exit or lifestyle you want. Host Todd Dawalt has spent nearly 30 years in construction and the last decade coaching hundreds of builders, remodelers, GCs, and trade contractors on these issues, managing over $300M of projects and helping companies uncover millions in hidden profit. Hit *Follow* so you don't miss an episode and keep turning your construction business into a systematized, profitable machine that doesn't depend on you for every decision. To go deeper, tools and resources are at constructionleadingedge.com.

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#188: Zero Punchlist Policy & Business Process Hacks with Jeff Sawyer

#188: Zero Punchlist Policy & Business Process Hacks with Jeff Sawyer

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