Today's episode is about employee engagement. Mike Neill talks about the difference between employee engagement and buy-in, what engagement really looks like in a credit union, and his advice about how to increase employee engagement at your credit union in a natural way. In this episode, you'll hear what Mike has learned over his years by consulting hundreds of credit unions. As a bonus, we've got a special guest, Christine Blake, one of Mike Neill's clients and the CEO and President at Cardinal Credit Union. She shares the story about how Michael Neill & Associates helped her increase employee engagement at Cardinal Credit Union. Here's Mike with the definition of employee engagement, a critical piece of the puzzle for credit union leaders who want a highly engaged workforce.