Meliá Hotels International anticipated an industry shift, with demand for travel hitting record levels following the pandemic. To accommodate this demand and deliver frictionless guest experiences, meeting guests on the mobile and online platforms on which they interact, Meliá Hotels accelerated its digital transformation by migrating its critical applications to the cloud.

A cloud-native environment allowed Meliá the agility to release better digital functionality faster, enabling its guests to access more of its services via mobile and web platforms. I wanted to learn more about the importance of choosing the right support partner and how they leverage the Dynatrace platform's broad and deep observability and advanced AIOps capabilities to detect any anomalies in Meliá's infrastructure before they create issues for customer experiences.

Christian Palomino joins me on Tech Talks Daily to discuss their digital transformation journey and how choosing the right partner enabled Meliá to ensure its digital services deliver the same quality experience as in-person interactions with hotel staff.