Think you're asking the right questions about your business? Think again. In this episode, Fern and Overdog’s own Director of Operations, Kasey Jervis, dig into the questions dog daycare and boarding businesses should be asking—but usually aren’t. From understanding the lifetime value of your clients to uncovering why customers quietly drift away, this conversation challenges you to take a deeper look at your business operations and mindset.

You’ll also hear real talk about burnout, delegation, and what it really takes to build a brand—not just run a service. Plus, Kasey opens up about her own journey from daycare owner to agility coach and Overdog insider. Whether you’re feeling stuck in the daily grind or just want to run a tighter, more profitable operation, this episode is packed with insights to get you thinking differently. Tune in and level up.